[New Job Opening] Head – Customer Support job Vacancy in Gurgaon, Haryana

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Job Details:
Position Name :
Head – Customer Support
Location:
Gurgaon, Haryana
Job ID :
27ac97d65e3ea881
Description :
Roles and Responsibilities
Explore career opportunity with a fintech venture , Building India’s largest financial products distribution company,Bringing a landslide shift in the $300B+ Financial products market in India. $5M in funding. Y Combinator funded company, with backing from several large international funds and notable angel investors. Team comprises of dedicated ex-entrepreneurs and mavericks who have a passion to build great things and change lives, with varied experience in companies such as Flipkart, Spinny, Policybazaar, Aviva Life, Snapdeal, Oracle, Housing.com, Unicommerce, Lambda Test, and many more…
It all starts with the right team — a team that deeply cares about values, customers, and each other.
Designation : Head – Customer Support
Years of Experience : 7-12 Years ( 7+ years of experience in leading Customer Support at a start-up – growth stage ideally)
Work Location : Gurgaon ( Sector 44)
Education : Graduate / Post Graduate
Compensation : Best in the industry compensation and ESOP policy
Job Description :
As part of our Customer Support team, you will scale and optimize company’s platform and build innovative solutions to help increase the penetration of Insurance and increase financial literacy with the help of financial advisors. Company’s pace of growth is incredible. If you want to tackle hard, interesting and UNIQUE problems, and create an impact within an entrepreneurial environment, this opportunity is a perfect match.
ROLE
Being a small company we have a culture of creative problem-solving, intellectual design, fast-paced development, and passionate product delivery.
Supervisory Role : The Head of Customer Support leads ground support for customer support agents and managers, developing and implementing efficient officers in implementing customer experience support plans. Identify and put into notice, the product gaps and generate new ideas to improve customer experience and drive growth.
Strategy: The Head of Customer Support plays the lead role in strategy formulation for the customer support department. He also oversees and determines key strategic direction and objectives of customer support department. The Head of Customer Support drives necessary changes for the improvement of operating and organizational efficiency of the customer support team.
Analytics:The Head of Customer Support is also tasked with a strategic role, where he measures the effectiveness of all customer support approaches and initiatives by putting performance measures in place for the purpose of continually monitoring the customer support performance processes, which leads to the formulation of improved approaches and strategies that facilitate the achievement of consumer satisfaction targets.
Relationships: The Head of Customer Support is also in charge of managing both internal and external relationships on behalf of the customer support department. He is in charge of all top administration customer support management and stakeholders as well as engaging in direct interactions with the business’s consumers.
Strong Analytical and Problem-Solving Skills (a must).
If your biggest superpower is a go-getter attitude, the grit to get things done, and you have an eye for details, this is for you.
Experience: 7+ years of experience in leading Customer Support at a startup (growth stage ideally)
Growth mindset:You embrace challenges, welcome feedback, and see effort as the path to mastery. Looking forward to work on new and challenging problem statements.
Ownership: You take initiative to find solutions and focus on what must be done to create success.
Team Spirit: Mentoring and supporting other team members by doing App reviews and applying your experience in process and technical leadership.
If you want to work with a bunch of really smart people with varied experience and want to disrupt a legacy industry while having fun in the process and build a really really large business, this is the company.
Best minds : Team comprises of folks with experience across Flipkart, BharatPe, Spinny, Policybazaar, Snapdeal, Oracle, Unicommerce, and many more…
Ownership : If you believe in yourself and need freedom (and budget) to execute your big ideas, you are at the right place
VC Funded : Company has big names backing it and with its recent fundraise in March’21, company is sufficiently capitalized to take it to the next level
Health Insurance : Come on, we are ourselves in the Insurance industry, how could we not do this
Here, you will have a massive impact by building innovative products which this market has never seen before.
If the shared opportunity excites you, share your updated CV with following details for fast processing :
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Years of experience as Customer Support Lead or Head :
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Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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