[New Job Opening] IT Service Manager job Vacancy in Isleworth


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IT Service Manager
Job ID :
Description : Colwyn Technologies (part of the Flywheel IT Services Group) provide effective response to customer requests for IT support in schools, ensuring that their needs and priorities are met.Colwyn Technologies Service Managers are responsible for the front-line interface to all our customers for providing the best possible support and fault diagnosis. They will typically lead the local support team to maintain, administer and update a busy helpdesk system, provide hands on technical support and act as the single point of contact for the customer to the wider team and group. We are looking for a Service Manager for an academy in Isleworth, preferably with a background in IT support with schoolsResponsibilitiesProvision of technical support & ongoing administration of platform, comprising networkconnectivity (LAN & WAN), Active Directory, Email system, Virtualisation and VirtualDesktop Infrastructure solutions (e.g. Citrix/Windows Remote App) and online platforms(Office 365 and/or G-Suite) in line with the customer contract.Proactively manage and engage in patch management for production systems and thirdparty productsProvide technical operational support & administration of internal IT infrastructure, with aspecific focus on the development, delivery & deployment of standardised policies &procedures (areas similar to those listed above).When necessary, liaise with the senior technical support and Sales team, as per the Clientrequirements.Engagement with 3rd party suppliers as & where necessary, with adherence to relevantService Level Agreements in order to ensure agreed targets and standards are met.Accurately log and document all calls received ensuring the correct priority andupdate/resolution route is assigned. Ensure key information for problem resolution iscaptured at all times.Accurately manage site assets, recording and disposal of WEEE waste in line withcustomer policiesManage and administer software licenses according to license agreementsFollow Colwyn Technologies processes and procedures as defined to successful case/taskconclusion. Communicating with the customer to a satisfactory conclusionCommunicate effectively with customers on any issues/questions/concerns as necessary.Job Types: Full-time, PermanentSalary: Up to £35,000.00 per yearBenefits:Company pensionPrivate medical insuranceSchedule:Monday to Friday
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