[New Job Opening] Junior Technical Support Analyst job Vacancy in Sheffield

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Job Details:
Position Name :
Junior Technical Support Analyst
Location:
Sheffield
Job ID :
b7cc04729bdb0ef8
Description : With a rich history of developing multiple AAA franchises such as Little Big Planet and Crackdown, as well as contributing to genre-defining titles like the Forza Motorsport and Hitman series, Sumo Sheffield’s vast development experience spans multiple genres and platforms.
As winners of the TIGA Star Employment Award for 2021, recipients of the GI Biz 2020 Best Places to Work Award and listed as one of the UK’s 100 Best Large Companies to Work for in 2021, Sumo Digital has enjoyed 18 years of stability and growth since its formation in 2003 and continues to strive for excellence across every single project.
The team have a track record of working on some of the world’s biggest and best games and received two BAFTAs for their work on Sackboy: A Big Adventure. As the scale and exclusivity of projects continues to grow, there’s never been a more exciting time to join the Sumo Sheffield family!
The Role @ Sheffield
Reporting to the Head of IT Operations but working closely with the local studio, responsibilities will include providing IT support to the Sheffield studios and the wider Sumo group. The role offers excellent potential for further training and the opportunity to work in a highly creative and fast paced videogame development studio. The role will involve out of hours support when required.
In your new role you will
Be the primary point of contact for the studio IT issues and support agreed service levels, standards, and processes from the centralized helpdesk.
Provide desktop, laptop, mobile, server and storage support.
Setup and configure new authorised end-user devices. Install authorized software in the devices.
Process service requests and keep users informed about their incidents’ status at agreed intervals.
Escalate issues which are beyond the employees’ capabilities or resource capacity to senior resources in an effective manner to optimize the quality of service provided.
Identify and take part in initiatives to improve the quality of the technological service.
Register and classify received incidents and undertake an immediate effort to restore a failed IT service as quickly as possible. If no ad-hoc solution can be achieved, transfer the Incident to the team leader.
Manage device backups, diagnose and resolve technical issues when required.
Undertake small to medium-sized IT projects as instructed by the team leader.
Ensure security and upgrades are applied to authorised end-user devices and kept up to date.
Install antivirus to all authorised end-user devices. Fault finding to authorised end-user devices when required.
Document and maintain all logs for equipment and users. Update the CI and asset management platform when required.
Ensure licensing for all software purchased is recorded and maintained in the asset management platform.
Prepare documents, meeting materials and correspondence and provide training to end-users as required.
Provide the best end-user experience and outstanding support to all internal and external end-users.
Tackle any other additional responsibilities as requested by senior management.
What We Offer:
Annual Bonus & Annual Salary ReviewsElectric Car SchemeSalary Sacrifice Pension SchemeFlexible Working
27 Days Holiday, including your birthday a duvet day and ChristmasHoliday ‘buy and sell’ scheme5 Paid Learning Days, including 1 volunteer day per yearAccess to 4,000 Udemy Courses, The Gnomen Workshop, GDC Vault and more
Enhanced Mat/Paternity & Adoption pay
Free Life Assurance – 4x SalaryFree Income Protection Scheme -up to 75%Free Dental InsuranceSupportive Employee Assistance Programme with confidential 24/7/365 helpline & appAccess remote GP, Mental Health, Physio appointments & medical second opinionsAdditional flexible benefits scheme
Cycle to Work SchemeMental Health First AidersPayroll Giving SchemeGame & Book LibrariesLong service & project completion awardsWrap PartiesAlternative Travel Prize DrawThe Sumo GameJamGreat family eventsStudio clubs, inc. running, board games, film…Life DrawingYoga ClassesFree fruit and drinksEmployee Referral Bonus
Career Development
Relocation Support to the UKVisa Sponsorship
Where do we stand on diversity?
At Sumo, we want to enable everyone to bring their full, authentic selves to work every single day. We acknowledge that the games industry is far from perfect and a global organisation with people all over the world, from all kinds of backgrounds, we know it’s part of our duty to provide everyone at Sumo with a safe, accepting and affirming working environment.
We encourage and welcome applicants from all backgrounds.
More about Sumo Sheffield
Sumo Sheffield is located just outside the city centre in Sumo Digital’s HQ, just off J34 on the M1 and a stone’s throw from the city’s primary shopping and leisure complex. With a multi-building campus comprised of industry-leading facilities, an onsite gym and subsidised canteen, Sumo Sheffield provides everything needed for all teams to create the world’s best games.
Sheffield is the fifth largest city in the UK and is easily accessible by road and rail from Leeds, Manchester and the Midlands. The city enjoys a wealth of facilities to suit a wide array of interests, including:
o World-class sports facilities
o Iconic theatres and galleries
o Multiple retail and shopping experiences
o Diverse and renowned restaurants and eateries
o The award-winning National Video Game Museum
More about Sumo Digital
Sumo Digital is an award-winning international family of studios. Recent releases from Sumo Digital studios include: BAFTA-Award winning Sackboy: A Big Adventure, Hood: Outlaws & Legends, Control Ultimate Edition on Google Stadia, Apple Arcade Award-winning Little Orpheus, Hot Shot Racing, WST Snooker and Spyder.
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