[New Job Opening] Patient Advocate job Vacancy in Aurora, CO

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Job Details:
Position Name :
Patient Advocate
Location:
Aurora, CO
Job ID :
96847a5e940cc86f
Description : Why Work at Children’s….
Here, it’s different. Come join us.
Children’s Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.
Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.
We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.
As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400+ outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.
We need your expertise.
A career at Children’s Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?
Additional Information
Department: Patient Relations
Hours per week: 40, eligible for benefits
Shift: Monday-Friday 0800-1630. Two days a week will be work from home once trained.
Job Overview
The Patient Advocate will act as a liaison between patients, families, or community members and Children’s Hospital staff, both proactively and when challenges are presented, and will collaborate as needed to help resolve complaints and concerns expressed by patients, families, or community members. The Patient Advocate’s primary goal will be to personalize and strengthen the relationships and foster effective communication between the patient, their family, and the staff, keeping respect and confidentiality as a priority.
Responsibilities
POPULATION SPECIFIC CARE
No direct patient care
ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
Serve as a point of contact for organization-wide complaints, grievances, and concerns expressed by patients, families, and community members
Receive, refer and respond to incoming calls, emails, mail and online submissions
Collaborate between different departments to resolve patient/family complaint
Manage all aspects of the complaint process complaints received through patient advocate cue.
Directly communicate with the complainant to hear concerns and understand ideal resolution
Provide detailed documentation of the complaint to department leaders and staff involved
Communicate with department leaders and staff throughout investigation to understand progress of investigation and ability to achieve ideal resolution for complainant
Share department leader’s investigative feedback directly with complainant and work to address additional concerns
If complainant continues to be dissatisfied, provide options for continuing to address concerns through other avenues
Provide emotional support to complainant as they discuss concerns related to CHCO
Set boundaries with complainants regarding respectful behavior, language and attitudes to foster a professional relationship with the complainant and all staff
Responsible for managing and reporting out on case status during organization wide committee meetings
Manage resolution of assigned case load
Provide patient feedback to the organization to continually improve the patient experience
General administrative support
Support complaint resolution by arranging meetings/conference calls with appropriate parties
Collaborate with financial departments to navigate family reimbursements when applicable
Escalate case appropriately when complainant is dissatisfied with the complaint process or when otherwise necessary
Other Information
SCOPE AND LEVEL
Guidelines: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent.
Complexity: Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.
Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.
Supervision Received: Performs work with minimal supervisory oversight. Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.
Qualifications
EDUCATION – High School Diploma or equivalent
EXPERIENCE – Two years experience in a healthcare of human services industry setting
EQUIVALENCY – A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.
Physical Requirements
Ability to Perform Essential Functions of the Job
Audio-Visual: Color Discrimination – Fair
Audio-Visual: Depth Perception – Fair
Audio-Visual: Near Vision: Good
Audio-Visual: Far Vision: Good
Audio Visual: Hearing: Good
Motion: Bend : Up to 1/3 of the time
Motion: Reach up to 1/3 of the time
Motion: Carry up to 1/3 of the time
Motion: Pull up to 1/3 of the time
Motion: Push up to 1/3 of the time
Weight Lifted/Force Exerted: Up to 10 lbs. or more, 1/3 of the time
General Activity: Stand/Walk up to 4hrs a day
Use of hands/feet: Precise Motion Function (or fine manipulation)
WORK ENVIRONMENT
Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
Exposure: Exposure to blood/body fluid: Rarely
Exposure: Exposure to cold/heat: Occasional
Exposure: Exposure to infectious disease: Occasional
Mental and Emotional Requirements: Manages stress appropriately
Mental and Emotional Requirements: Works with others effectively
Equal Employment Opportunity
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.
Salary Information
Annual Salary Range (Based on 40 hours worked per week): $40,840.18 to $61,260.26
Hourly Salary Range: $19.63 to $29.45
Benefits Information
As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.
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