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Job Details:
Position Name : Patient Support Specialist
Location: Remote
Job ID : a048606a3f456b57
Description : Does the idea of being part of an impactful and innovative healthcare company excite you? Nudj Health is a unique lifestyle medicine company partnering with health providers to improve the wellness of their patients. We deliver integrated, continuous, and whole-person care beyond the walls of the office using evidence-based therapies and interventions at the intersection of physical, mental, behavioral, and social health.At Nudj, we believe it truly “takes a village” and Nudj Health engages technology to empower an innovative multi-disciplinary team of clinical and lifestyle experts including psychiatrists, care managers, wellness guides, dieticians, fitness coaches, and remote device specialists focused on helping patients improve their health and well-being to meet their wellness goals. Our patient-centric model is designed to nudge patients from the comfort of their own homes toward overall wellness, both mind and body, helping reduce the risk of future health issues.Nudj is growing and evolving quickly. We are looking for driven, passionate individuals who can be adaptable and flexible, and thrive in a fast-paced environment. Our culture is extremely supportive and especially values the wellness and well-being of our own team members.Join a team of seasoned clinicians and experienced professionals who care deeply about making life-long connections with patients and redefining episodic disease care to true health care.The RoleThe Patient Support Specialist is responsible for onboarding new patients onto the Nudj registry system and supporting patient engagement through scheduling appointments and troubleshooting device issues. Under the supervision of the Chief Clinical Officer, the Patient Support Specialist regularly communicates with patients as well as the Nudj wellness team.Duties & Responsibilities Onboard new patients onto Nudj registry system through education of the Nudj program and gathering of relevant patient data.Order appropriate device and explain appropriate usage to patientsAssist patients by troubleshooting patient device monitor or reporting issues.Field inbound Nudj calls and patient emails/messagingSchedule appointments and follow-up with patients as neededCommunicate with patients through phone, text and email to encourage patient engagement and compliance.Qualifications: At least 1 year of experience in data entry and/or a customer service/support roleExperience in the medical field (EMRs, medical billing and health data) preferredComputer & Tech savvy – Proficient in Excel and other Office products, and not afraid of new technologiesExceptional verbal and written communication skills (including typing, spelling and grammar)A bright, problem-solving mindset and attention to detailExcellent time management, highly organized, and the ability to work independentlyStrong interest in healthcareWelcomes a team-centric environment, with open feedback and learningExperience with older adults/geriatric population is a plusAt Nudj Health, we:Work remotely – our team members work and live all over the United StatesWork-life Balance – unlimited PTO, 11 Paid HolidaysSet you up for success with our onboarding training program through Nudj University. Continuous development training offered to make sure we are staying relevant and always learningCreate Opportunity Paths – Whether you want to continue working with patients, become a supervisor, or more…we encourage and support that at NudjA Career, not just a job – Competitive pay with BenefitsShared Purpose – Mission first mentality to make a daily positive impact in a patient’s lifeOffer Support & Trust – Mentoring, Peer coaching, 1:1 Manager meetings, Team building events (yes, even virtually), and a Leadership team with extensive experience in healthcareJob Type: Full-timePay: $16.00 – $18.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayExperience:Customer support: 1 year (Preferred)Language:Spanish (Preferred)Work Location: Remote
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