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Job Details:
Position Name : Project Analyst I
Location: Phoenix, AZ
Job ID : 8ec60f91f5a3c85e
Description : You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Best in class value is generated by best in class solutions. Servicing Capabilities enable American Express to create differentiated experiences for our internal and external customers. As a member of the Global Card Issuance (GCI) Capabilities Team within the Global Services Group’s (GSG) organization, the successful candidate will join our fast-paced, high performing team as a Project Analyst responsible to analyze impacts of a critical, complex and highly visible Authorization Modernization Program (AMP) on the customer servicing journeys.
As the Project Analyst of AMP GSG PMO team, successful candidate will be responsible to support a strategic Authorization Modernization Program (AMP) to modernize AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. This role will work with cross functional program/project teams to ensure the desired results are achieved, actively participating in day to project management meetings to lead analysis with impacted teams and stakeholders. This is an exciting opportunity for a practically minded professional with an excellent knowledge of project/business analysis principles and a track record of their successful application in the Financial Services Industry. The incumbent will be working closely with the wide array of Strategy, Product, Technology teams, as well as partner areas such as Servicing, Compliance, and Operational Risk.
Key Responsibilities:
Project Analysis for AMP GSG impacts, including planning and coordinating day-to-day activities.
Work with key stakeholders across businesses to assist the product management team in creation of product roadmap, customer journeys and product vision.
Effectively communicate insights and plans to cross-functional team members.
Ability to effectively manage projects, develop project plans, track project status and ensure timely completion of projects.
Develop Spreadsheets, Power Point Presentations and Process Maps to document needs.
Build and maintain relationship with all key stakeholders within and outside the program to ensure smooth delivery of results.
Coordination of internal and external resources to maximize project and program success.
Ability to quickly grasp complex concepts and use them to Manage projects and to effectively communicate with Key stakeholders.
Support day to day responsibility of a project analysis in support of AMP GSG PMO
Minimum Qualifications
Strong analytical and problem-solving skills
High level of flexibility with the ability to absorb new information and adapt to change quickly
Excellent written and Verbal communication Skills
Ability to work independently and interact effectively with at all organizational levels
Ability to handle multiple assignments and tasks independently/with minimal supervision
Bachelor’s Degree in appropriate field of study or equivalent Work Experience
Experience / Understanding / Certification in Scaled Agile Framework (SAFe) or Project Management or Agile Software Development Methodology will be a plus
Motivated self-starter and keen learner
Bachelor’s Degree with atleast 2 years of relevant work experience.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
The health and safety of our colleagues is our priority. Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J), and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. Note: Your booster status is considered complete two weeks after receiving your booster shot.
On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. We are collecting this information for the health and safety of our workplace. Your personal data will be used only for this purpose, in accordance with applicable privacy, data protection or other laws.
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