[New Job Opening] Senior Research Lead (Multiple Teams) job Vacancy in New York, NY

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Job Details:
Position Name :
Senior Research Lead (Multiple Teams)
Location:
New York, NY
Job ID :
e71778194cc2c257
Description : About the Team
DoorDash believes that success begins with an amazing customer experience. The Research team quite literally makes room at the table for all of our audiences – Dashers, Merchants, and Customers – to influence product and company strategy. Together with our audiences, we seek insights that inspire the development of the most innovative and delightful experiences. The Research team is at an exciting stage – growing, but still early enough where you will be able to shape the team culture and process from the ground up while, at the same time, guiding the company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.
About the Role
The Research team is looking for experienced, senior research leads who will proactively drive customer insights that define business strategy in the following 5 areas:
Consumer Growth: The Product Growth team is on a mission to make DoorDash the go-to app for everyone. In this role you’ll lead research to help the team identify and define opportunities to grow, onboard, and engage our global customer base while taking our popular subscription product, DashPass, to the next level.
Teammate Experience: Our Customer Experience team seeks to prevent issues from happening on the platform, and, if necessary, to help recover when something does go wrong. This role will be our first ever research lead to work directly with all 3 audiences – Customers, Dashers, Merchants – to optimize and set the strategic vision for the 360 support experience at DoorDash.
New Verticals: We believe the consumer shopping experience will be very different within a decade. This role is for those passionate about defining what that 0-1 experience will look like. You will be able to impact a company’s strategy in new categories like groceries, convenience, retail, and more.
Ads & Merchant Experience: By partnering directly with our Merchants, DoorDash is committed to investing in local economies. Researchers on the Merchant Experience team seek to ensure we provide the best tools and products to help Merchants thrive and grow.
Dasher Experience: By joining the Logistics pod, you’ll help improve the experience of the millions of Dasher’s who earn on our platform throughout their entire lifecycle, from onboarding, scheduling, safety, and delivery to bike Dashing, earnings, and safety.
You’re excited about this opportunity because you will…
Partner with product, design, analytics, and strategy leaders and other stakeholders to scope and create a research roadmap
Design and execute a portfolio of impactful research studies, including large scope surveys, usability studies, concept evaluations, group discussions, etc.
Synthesize findings into meaningful themes, turning them into actionable and impactful insights
Provide recommendations that shape how product teams think, ranging from short-term to long-term product strategy
Improve existing systems, processes, and programs that increase the research team efficacy
Be a research thought leader and advocate for our customers
We’re excited about you because…
You have 7+ years of demonstrable experience in quantitative and qualitative research and/or product, UX, or user research, including surveys and data analysis
Strong analytical skills with the ability to prioritize and define research questions, identify appropriate methods, execute studies, and synthesize findings
Excellent verbal and written communication skills, and a willingness to proactively work with functions across the company
You are passionate about translating findings into strategic business recommendations
Ability to work independently and take initiative to solve problems in an ambiguous, fast-paced, dynamic environment
MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field is preferred, but not required
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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