[New Job Opening] Senior Specialist – Training job Vacancy in Bengaluru, Karnataka

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Job Details:
Position Name :
Senior Specialist – Training
Location:
Bengaluru, Karnataka
Job ID :
30cf8a5d25adf305
Description :
About PhonePe
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
A Trainer maximizes contact center representatives’ effectiveness by ensuring representatives
have a thorough knowledge of products, services, can effectively use closing skills, resolve
problems and provide positive customer experience to existing and potential customer base.
Job Duties and Responsibilities:
Plans, conducts, coordinates, and implements a comprehensive training program for staff. Training
components will be geared toward new hires, existing staff, and individuals who seek one-on-one
assistance.
Prepares new representatives by conducting a training session on service processes; developing
individual coaching plans; providing resources and assistance and scheduling ongoing training.
Determines training needs by observing training needs and customer experience results reports;
conferring with management.
Develops individual results by providing coaching; conducting training sessions; developing outcome
improvement resources.
Improves training effectiveness by developing new approaches and techniques; making support readily
available; integrating support with routine job functions.
Engages in all customer service delivery tasks, including but not limited to process improvement, group
and individual call observation, quality calibration and mentoring activities.
Thorough understanding of competition within industry and new product development and launches.Performs all other duties as required.
Required Qualifications
A graduate in any stream
• Excellent presentation skills (verbal and written), as well as ability to motivate, teach and inspire staff. •
Operational knowledge of MS Office: Excel, Word and PowerPoint.
Ability to develop training and methodology programs that are unique to the organization’s goals.Customer service training experience (minimum of 3 years in industry or related field).Ability to problem-solve.Strong analytical and decision-making skills.Self-development skills.Ability to handle multiple projects and prioritize.
Work experience:
Minimum of 2 years of relevant work experience in a similar domain and role
PhonePe Full Time Employee Benefits
Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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