[New Job Opening] Service Delivery Analyst 21/214 21/274 21/276 job Vacancy in NHS Scotland, Scotland

Are you looking for a Job in Service Delivery Analyst 21/214 21/274 21/276 Field then this post may be relevant to you.
Job Details:
Company name : NHS Scotland
Position Name :
Service Delivery Analyst 21/214 21/274 21/276
Location:
Scotland
Job ID :
92001d1f25d79acf
Description : NHS 24 is the national provider of digital and telephone based health and care services for Scotland. We provide people with access to information, care and advice through multiple channels including telephone, web and online. We work in collaboration with partners, the public and our people to co-design services using technology and a digital first approach to sustainable service development and delivery.
We are currently recruiting for the position of Service Delivery Analyst. As a member of the Service Delivery Team, you will monitor access service levels, manage real time call traffic and call volumes to ensure a high level of service is provided to patients. You will also be required to load balance resource across multiple centres using best practice contact centre management. To be successful in this role you should possess the ability to manage conflicting priorities in a live and rapidly changing environment, be able to analyse large volumes of operational data during peak periods. You will also be experienced in ensuring the information is utilised to facilitate appropriate decision making to support call volume management.
For information about NHS 24, this opportunity and how to progress your application, please download the Job Pack below.
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