[New Job Opening] Shopper Insights Executive job Vacancy in Hatfield

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Job Details:
Position Name :
Shopper Insights Executive
Location:
Hatfield
Job ID :
663a9dec9afa29f8
Description : We’re Ocado Retail. We’re the people powering Ocado.com , the UK’s fastest-growing grocer, and Ocado Zoom , our almost-as-fast-growing, same-day grocery service.
As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range , fair value and effortless convenience .
Our business is a joint venture between Marks & Spencer Group and Ocado Group. It’s a successful combination of award-winning customer service and unrivalled customer data ; world-leading technology and logistics from Ocado Group, and unrivalled product development from M&S.
This unique structure enables us to outperform the market, with revenue for the last 12 months of £2.188bn – a galloping 35% year-over-year growth .
We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious , Bring your best self and Challenge what’s possible . We’re growing fast, and we’re looking for like-minded people to join us for the next step of this incredible journey .
Purpose of Role:
The Shopper Insights executive will be responsible for using insight and data to understand and implement strong onsite shopper journeys and merchandising on Ocado.com and the Ocado app. We want to make the shopping experience for our customers as simple, smart and inspiring as possible. Working within the wider eCommerce team to help customers easily find their weekly essentials as well as to discover their favourite new products from Ocado’s vast and exciting range.
Key Responsibilities:
Supporting the eCommerce Strategy & Shopper Insights Manager, in developing an in-depth understanding of customers and their shopping behaviours and sharing knowledge with commercial and customer teams (eCommerce, Trading, Marketing)
Scoping, manipulating, and interpreting detailed analysis, reporting and research to support identification of opportunities and build recommendations for on-site improvement and optimisation.
Working
collaboratively with teams across Customer (Performance and Brand Marketing, Merchandising, Insight) and Trading to deliver a seamless customer experience across on-site and off-site channels.
Improving the quality of our on-site customer journeys by identifying opportunities for improvement across the business to drive better customer experiences whilst increasing conversion, sales, and usage of key features and services (e.g. Smart Pass, Reserved).
Driving innovation and providing inspiration for customers by creating and building new ways to shop or improve the shopping experience that drive conversion and sales and considering differences in needs and motivations across our customer segmentation.
Carrying out category reviews by assessing various sources of insight and data to understand how customers shop a particular category, and how to best leverage through on site levers (e.g. search, content, taxonomy, marketing events, creative elements)
Working closely with Digital Development, producing business cases for and prioritising testing new features to develop a leading customer experience.
Working with Trading and the wider eCommerce team to implement merchandising best practices, and producing and sharing guidelines on how best to leverage on site levers.
Keeping up to date with customer and market trends as well as our competitors.
Building relationships and working closely with Brand Marketing, Insights, Buying, Product, Creative teams as well as suppliers.
Skills and Experience
Passionate about customer experience
Inquisitiveness about customer motivations and human behaviour.
Highly numerate and strong analytical thinking
Strong relationship management skills with multiple teams, with fantastic communication and organisational skills
Flexibility and ability to prioritise and manage diverse activities simultaneously
Disruptor – always looking for how things can be improved and never settling for good enough
Proactive self-starter
Desirable: E-commerce and/or FMCG experience, shopper insights experience
Good IT skills – Microsoft Office
Business Competencies
Highly organised
Work well at a fast pace
A strong customer mindset
Collaborative team player
Strong communication and presentation skills
Fanatical about data
Problem solver with a bias for action
Confident decision-maker
Strong eye for detail
Proactive self-starter
Excellent relationship builder
What We Offer You
At Ocado, we value our employees and want to ensure you are rewarded for your contribution through competitive salaries and fantastic benefits.
26 Days Annual Leave
Private Medical insurance
Income Protection & Life Assurance
Enhanced Pension Scheme (with 7% matching)
15% Ocado discount and 20% Marks and Spencer discount
Exciting company benefits through Reward Gateway
Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status
Recruitment Privacy Notice
Ocado Retail Limited will process and store your personal information in accordance with our Recruitment Privacy Notice. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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