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Job Details:
Position Name : Sr. Helpdesk Administrator I
Location: Dubai
Job ID : b36e13a6d557acfc
Description : As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
Be a part of Talabat IT Helpdesk team and provide IT technical support to the internal users.
What’s on Your Plate? (Core Responsibilities):
Manage user identity and access.
Analyse user requirements and troubleshoot desktop, network & systems problems.
Act as a Tier-1 & 2 Support for IT related issues register in IT helpdesk
Installation of IP phones and basic troubleshooting
Maintain the IT asset documentation and ensuring that all assets are recorded, updated/removed.
Liaise with the vendors and other IT personnel for problem resolution.
Highly involve in on/off boarding of employees, setup the machines, required software and all the related setups.
Understanding of security framework
Understanding of end point security, DLP etc.
Understanding of network structure.
Serves as lead for the team; allocates work and provides guidance to team members
4 – 6 years of experience in Helpdesk environment.
Work in the shifts (As needed)
The following experience is relevant to us
User support
Network and system support
Desktop, laptop and IP telephony support
Benefits
Dynamic & innovative environment
Building the fastest growing, largest and most valuable network of online food ordering services in the world
Working with diverse, cross-cultural teams from over 55 nationalities
Developer Exchange Programs with other DH entities
Company events, hackathons, cultural and sports events
Fresh fruit, cereal, beverages, tea and coffee
Comprehensive healthcare as well as subsidized gym membership and parking
Relocation package (if required)
Competitive salary
We believe that our people are the key to our success and achieveing our goals as TOGETHER WE GROW, that’s why all employees at Otlob are always valued and can always make a change.
We make sure to attract, hire, and keep diverse people on our team so that we can perform better as one, enjoy more exciting environment, and get the creative juices from differnt diverses flowing in our business.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.