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Job Details:
Position Name : Support Engineer
Location: Bengaluru, Karnataka
Job ID : a36038bdb6854c22
Description : Job Description
Provide technical support via email and web ticket handling to external and internal customers within set SLA.
Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.
Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures.
Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within Service Newsletters, public/private knowledge base systems, product manuals, etc.
Manage the resolution of critical customer technical issues by analyzing the App exceptions triggered in the tool.
Collaborate closely with technical and field services personnel, customer IT technical staff when needed.
Requirements: –
Strong application troubleshooting skills by isolating the issue and its causes.
Strong understanding of HL7 Interface and system integration mechanism with troubleshooting skills.
Strong SQL Skills to write SQL queries in order to troubleshoot complex issues.
Strong knowledge on platforms and networks by identifying and analyzing events during system down incidents.
Application exception analyzation and understanding reason of triggering.
Availability for 24x7x365 staffing assignments (on-call) as required.
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,
bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team and become part of our
continuing success.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.