[New Job Opening] Teaching and Learning Manager job Vacancy in The University of Manchester, Oxford Road, Manchester M13

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Job Details:
Company name : The University of Manchester
Position Name :
Teaching and Learning Manager
Location:
Oxford Road, Manchester M13
Job ID :
97b96a83e5fd3715
Description : With a distinguished history of academic achievement, The University of Manchester is internationally renowned as a world-class teaching and research institution with a unique emphasis on social responsibility. We are England’s first civic university and remain entwined with our city, which shares our pioneering, boundless spirit. We are a truly global institution, with a reputation for education and innovation that resonates across the world, as demonstrated by the most recent QS World Rankings which ranked us 27th. A member of the prestigious Russell Group of UK universities, Manchester is one of the largest single-site universities in the UK, hosting over 40,000 students, and with more than 11,000 staff, we are one of the largest employers in Greater Manchester.
We are seeking to recruit a Teaching and Learning Manager (Appeals, Complaints and Discipline) based in the new Teaching & Learning Delivery team. The Team is in the new Division of Student and Academic Services which is part of the wider Directorate for the Student Experience. You will be expected to contribute positively to the development of the new Division and to support and lead colleagues during this period of change.
We are looking for an enthusiastic and committed individual who will take a leading role in the management of an accessible and equitable institutional framework, for appeals, complaints and discipline, whilst overseeing the operation of relevant regulations, procedures and networks, across the University.
You will provide advice to senior leaders to ensure compliance with the Office of the Independent Adjudicator (OIA) and regulatory bodies who also have an interest in student complaints, including the Office for Students (OfS), the Quality Assurance Agency for Higher Education (QAA) and the Competitions and Markets Authority (CMA).
Working as part of a team you will take primary responsibility for the provision of accurate and timely data and analysis on appeals, complaints and malpractice, including financial information.
You will have excellent attention to detail and will maintain a personal case load whilst also managing the caseloads across the team.
The role operates within a culture of continuous change and you will proactively review and develop those activities for which you are responsible.
You will have a proven record in effectively leading and managing a team, knowledge and understanding of current issues relating to complaints and appeals handing, with a particular focus on higher education, experience of policy development and implementation and be able to provide evidence of setting and achieving clear objectives and performance goals.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Blended working arrangements may be considered
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Enquiries about the vacancy, shortlisting and interviews:
Name: Janine Holdway, Head of Teaching & Learning Delivery
Email: janine.holdway@manchester.ac.uk
General enquiries:
Email: People-od.operations@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
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