[New Job Opening] Technical Support Associate (Video Recording App) job Vacancy in Remote

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Job Details:
Position Name :
Technical Support Associate (Video Recording App)
Location:
Remote
Job ID :
cf94b45b643c2cef
Description : About The Role
The Technical Support Associate serves as the emissary between customers, the product development team, and management. Your main goal is to assist, educate, troubleshoot, see patterns, and to go above and beyond to resolve customer and platform problems. You will collect useful customer feedback and ideas communicating them up the chain to the management. You must be able to work well as part of a team, treat customers and coworkers alike with the highest respect, and search for new ways to improve the customer and personal experience!
What You Can Expect
Charming current users and driving engagement by solving any problems that might arise, and answering their product-related inquiries through email, chat, and phone
Actively engaging potential new users by selling the product in an inviting way by highlighting current features of the product and enhancements soon to come
Providing artists (whether a user or not) with advice on how to best achieve their professional goals by leveraging the company’s impressive amount of expertise
Troubleshooting technical problems on the platform while working with the customers to identify and confirm the issue
Effectively communicating with the product team to fix the issue in a timely manner
Relating bug reports, feedback, and ideas from customers to stakeholders within the organization
Proactively communicating possible solutions to common customer problems
Displaying ownership of assigned projects outside of traditional Customer Support duties- we don’t just want you to be a worker drone, we want to get you involved in other areas of the business to further develop your career!
What You Bring To The Table
You are focused and understands the importance of effective, warm, professional, and timely communication
You possess empathy and can identify with users who may be frustrated, and you are able to calm them while addressing their issues
You possess a measure of tech-savvy beyond that of an average tech user and are no stranger to browsers, operating systems, and connectivity issues. You can learn new digital platforms and software with ease
You can easily determine all the necessary details to troubleshoot an issue, and easily map out all the avenues of testing to determine the source of a technical problem
You are self-motivated and are able to self-manage. You display ownership and are capable of seeing both day-to-day tasks and larger projects through to completion with little oversight
Familiarity with basic HTML, CSS, Javascript, or other coding is a big plus
What We Provide
Location: Manila (work-from-home until further notice)
Support Hours: 7AM-4PM Manila time (must be amenable to work during weekends)
Full time with the potential for overtime if requested by Partner
Competitive compensation based on experience
Attractive benefits package including medical, dental and vision options
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross functional development
Why PartnerHero?
PartnerHero is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our Core Values and story here.
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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