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Job Details:
Company name : Exegy
Position Name : Technical Support Engineer
Location: Belfast BT2
Job ID : 5ffd389a49ea0262
Description : Company Description
Exegy provides ultra-high performance hardware-accelerated computing appliances that efficiently process and enrich market data for the world’s leading financial organizations. Exegy’s unique market data products respond to financial organizations’ growing demands for low latency, reduced cost of ownership and flexibility.
Job Description
Exegy is seeking a full-time Technical Support Engineer (TSE) to serve as the primary interface between the Exegy Managed Services team and fast moving, buy-side trading customers in NYC. This role is remote although we prefer a Belfast UK based resource. This role will work US hours (Eastern Time zone). The TSE is responsible for proactively managing each customer’s deployed estate of Exegy products used for the normalization and distribution of real-time market data. This effort includes project management, educating customers on best practices associated with Exegy hardware-accelerated appliances, as well as change management to deploy the latest product versions using global managed services infrastructure. The TSE will be the first point of contact (after the Service Desk) for providing quick response to problems, configuration changes, or software fixes as needed, and is the primary point of contact for critical issues.
Please apply via the following link: https://exegy.bamboohr.com/jobs/view.php?id=177
No phone calls please.
Exegy does not accept resumes from third party vendors.
Qualifications
Qualifications Summary
Successful candidates should have a proven record of successful development, technical management, and customer engagement in financial technology or enterprise data processing products. Experience in financial market data or other front-office financial technology is extremely beneficial.
Successful candidates will quickly learn complex concepts, be proactive and productive with minimal direction, engage with customer technical staff in troubleshooting of complex systems and software applications, and manage a flexible work schedule to adapt to the 24×7 time demands of customers.
Other qualifications include:
This role will work US hours (Eastern Time zone).
5+ years’ experience in the development or technical management of financial technology or enterprise data processing products
3+ years’ experience in the development or technical management of electronic trading applications.
5+ years’ experience in customer engagement in pre-sales or post-sales support engineering
Experience in Trading floor support of production support of trading desks
Familiarity with current market data products, APIs, and system architectures is strongly desired; examples include Activ Financial, Bloomberg, Thomson Reuters, and SR Labs.
Working knowledge of network communication protocols including: IP, UDP, and TCP/IP.
Working knowledge of Object-Oriented design and C, C++, and/or Java programming languages
Working knowledge of Linux and Windows operating systems
Bachelors degree or higher is required. A degree in Information Technology, Computer Science, or Electrical Engineering and/or relevant industry experience is a plus.
Exegy does not accept resumes from third party vendors.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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