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Position Name : Virtual Support Triage Worker
Location: Stockton-on-Tees
Job ID : b556e5a54eda31f3
Description : Virtual Support Triage WorkerJob briefWe are looking for a Triage Worker who, under the direction of the Senior Service Delivery Manager, will work within a small team to act as first point of contact for families whose child has a neurodevelopmental difference, whether diagnosed or not.This role will provide administrative support to the team, and a co-ordinate a responsive service for parents requiring support.Hours-37.5 hours per week (Fixed-term post to 31st March 2023)Salary-£18,000 per annumDaisy Chain is* committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check*Closing date 28th January 2022 at 12noonKey TasksManage all incoming referrals and triage accordingly.Register parents to the service via telephone.Receive all incoming calls to the service and triage appropriately, transfer calls, or take messages as necessary.Book parent appointments.Manage the virtual support teams calendars.Attend team meetings, record actions and distribute minutes.Keep all case files up to date and record accurate information in a timely manner.Support the team with the making and posting of visuals and resources for families.Contribute towards the protection of individuals from abuse by adhering to Daisy Chains Child and At-Risk Adults Safeguarding policies at all times.Ensure confidentiality is maintained and that Daisy Chains GDPR Policy is adhered to at all timesAdditional responsibilities: Comply with the Charities Health and Safety policy in all employment practicesMaintain the integrity of the Daisy Chain brand in all internal and external communicationsMaintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the CharityMaintain working knowledge of the policies and regulations governing the CharityAssure attendance at staff meetings.Undertake any training and development deemed necessary for the pursuance of the postWork in a way that contributes to the continuous improvement of the Charitys services and embraces the organisations quality initiativesAny other duties from time to time, commensurate with the level of the postAn understanding of and commitment to equal opportunitiesThis job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.This post is deemed to require an Enhanced DBS Check with the Disclosure and Barring Service due to the fact that there is access to children and vulnerable adults.This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.Person SpecificationSuccessful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our Ethos of improving the lives of families affected by Autism. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)ExperiencePrevious experience in an office environment E, AExperience of multi-agency working D, A&IProven experience of supporting families/children/young people in a formal or informal setting D, A&IExperience in liaising effectively with a range of services and individuals via telephone and email E, A&IQualificationsEducated to GCSE Level E, ARelevant level 3 qualification or equivalent E, ARelevant safeguarding training qualification, or willingness to undertake E, AKnowledge & SkillsExcellent interpersonal, and communication skills E, I&TAbility to liaise with a wide range of individuals including professionals, parents, and colleagues both face-to-face and via telephone and email channels E, I&TAble to work flexibly and responsively in a busy and challenging environment E, ICompetent user of IT packages E, AStrong organisational skills and the ability to prioritise tasks under pressure E, IUnderstanding of safeguarding processes and ability to identify safeguarding concerns E, IOtherA commitment to maintaining confidentiality and a clear DBS E, AWillingness to undertake training specific to the role, including safeguarding and autism courses E, A&ISympathetic with the aims of Daisy Chain E, IConfident and resilient individual with a positive attitude E, IAbility to work independently and as part of a team E, ICompany BenefitsOur staff do amazing jobs and as such we want to reward our staff that is why we offerEnhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.Alongside your induction plan new members of staff have a 6 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.Ongoing training and development.Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.Company Pension Scheme.Staff discount.Free on-site car parking and refreshments.Social and charitable events.Company sick Pay after successful completion of probationary period.Savings ClubGive as you earn scheme for staff to make donation to a charity of their choice if they wish.If your role requires membership of a professional Body we will pay your membership fees.ETHOS & CULTUREI am passionate about improving the lives of Autistic children and adults and committed to Daisy Chains values, culture, and ethos. I will represent Daisy Chain in a positive manner and will always behave professionally. I will demonstrate empathy and support towards families and collaborate with staff and volunteers in the Daisy Chain team.Our VisionOur shared vision is that every Autistic person is supported to live a life they enjoy and are treated with dignity.Our MissionWe are committed to working together to deliver quality autism specific support.Daisy Chains Six Core ValuesPassionate Caring deeply about what you do and where you work. Having a personal investment and motivation to see Daisy Chain succeed.Open Welcoming discussion, inquiry, and criticism. Having a mind open to new ideas and thoughts.Inclusive Including many different types of people whom we treat all fairly and equally.Empowering To give power to someone to enable them to be stronger and more confident within their role.**Ambitious Having or showing a strong desire and determination to achieve.Innovative Bringing new ideas and creating improved products and services.To be considered for the role click on the apply button above and submit your CV and details alongside a covering letter detailing with examples how you meet the person specification for the role. If you have any gaps within your employment history, please state the reasons for these gaps within your CV. If you have any questions or require further information, please contact us on 01642 531248.We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.Job Types: Full-time, Contract
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