Are you looking for a Job in Accidental Damage Claims Handler Field then this post may be relevant to you.
Job Details:
Company name : Markerstudy
Position Name : Accidental Damage Claims Handler
Location: Chelmsford CM1
Job ID : 26f6a09dbf9ef7b1
Description : Overview:
Role Purpose
The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims in a cost effective and efficient way. You will manage your own portfolio of claims and you will be expected to progress these claims within a fast paced and performance focused environment, where multi – tasking and prioritisation is key, to delivering a great Customer experience.
The primary method of communication with our customers, agents and third parties is by telephone. The successful candidate will need to be comfortable spending a lot of their time communicating by telephone with a strong commitment to customer service as well as an eagerness to learn.
The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working to the same goals.
Previous insurance experience would be great, but it is not essential as we’ll give you all the training and tools you need to get started. If working from home you will need to commit to spending 2 days a week in a designated office
Responsibilities:
Key Responsibilities
Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim.
Process Repair & Total Loss Claims in accordance with claims philosophy
Work within the parameters of the agreed business plan for Claims Operations
Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
Liaise with suppliers to ensure delivery of customer service
Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints, making payments and providing updates on claims
Additional administration duties as required
To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
To ensure that DPA, FCA & TCF and other regulatory requirements are met.
Qualifications:
Essential Skills:
Excellent customer service and communications skills
Strong literacy and numeracy skills
A calm and professional attitude at all times
Ability to listen, identify and resolve customer issues
Willingness to develop self and new skills
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.