[New Job Opening] Clinic Manager I job Vacancy in 326 West 23rd Street, Los Angeles, CA 90007

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Job Details:
Position Name :
Clinic Manager I
326 West 23rd Street, Los Angeles, CA 90007
Job ID :
Description : POSITION TITLE
Clinic Manager I – STATUS
Director of Operations
Coordinates and directs the clinical, operational, and program activities on a day-to-day basis to ensure delivery of quality patient care; responsible for all appropriate documentation and reporting requirements. Managing staff, clinic personnel in FQHC and EHR PMS Environment.
Note: The information in this position description indicates the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job. 05/23/12.
Clinic Scope & Qualifications: (*Must possess 3 out of 4 below) Clinic Scope/Services  School Based and/or Primary Care Services Clinic Capacity  4-8 Medical Exam Rooms Clinic Volume  100-150 patient visits per week Managerial Experience  Minimum of two years related experience or equivalent in managing staff.
Education: High School Diploma B.A. / B.S. (Preferred) in health care administration or other health-related field or equivalent
Other Experience: Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline. Bilingual English/Spanish (Preferred) Proficient Microsoft Office and Excel (familiarity with medical terminology).
Licensure/Certification: Must possess current CPR certification. Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management.
PRINCIPLE ACCOUNTABILITIES. We acknowledge that all employees should have goals and objectives that support the Mission of St. John’s and that each should be accountable for personal, team and organizational goals.
Duties and Responsibilities: Manages clinical operations including but not limited to staffing schedules and patient flow. Prepares and manages all documentation and reporting requirements including but not limited to QA reports, performance evaluations, time sheets, and budget variance reports. Ensures effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services within budgetary guidelines. Attend manager meeting and training. Develops staffing plans; works with human resources staff to recruit and hire staff; coordinates comprehensive orientation of new staff. Establishes accountabilities and performance goals and provides counseling, coaching, feedback, recognition, training, and development to staff. Assists with the development and management of the operating budget; maintains fiscal control of assigned hospital cost center. Plans, coordinates, direct, and provide patient care orientation and ongoing training to staff. Encourage employees to improve skills and abilities and stay abreast of current technologies/practices. Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals. Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality. Interprets regulations, and/or policies for employees. Coordinate, multiple tasks, and organized clinic objectives. Understand and respond to a diverse population. Ability to manage priorities and workflow in changing environment. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Cash management; Supervise all payment plan option, checking donations and cash control established by Finance/Accounting Acute attention to detail Ability to work independently and as a member of various teams and committees Strong interpersonal skills. Assist with implementation of PMS and Electronic Health Record (EHR) Ability to understand and adhere to established policies, procedures, and protocols. Demonstrated proficiency in supervising and motivating subordinates Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Good judgment with the ability to make timely and sound decisions Creative, flexible, and innovative team player Demonstrated competence in reacting to and handling emergencies. Performs other duties as assigned by manager. Duties as assigned. Training new managers.
Our mission is to eliminate health disparities and foster community well-being by providing and promoting the highest quality care in South Los Angeles.
The vision of St. John’s is to deliver high-quality primary and preventive medical, dental, and mental health services that go beyond the borders of tradition to uninsured, underserved, and economically – disadvantaged persons in Los Angeles. We are devoted to instilling the value of well-being to our communities, resulting in self-advocacy, self-esteem, and self-sustenance through innovative and developmental programs and collaborative endeavors.
We honor and respect every person we encounter as a valued member of the human family whose gifts and rights are to be protected.
We support and champion individual and organizational growth, accountability, creativity, teamwork, and commitment to quality, and the best standard of care.
We promote and advocate for the full integration of our patient’s physical and mental health with their needs as an active member of a vibrant and just community.
Social Justice
We collaborate with others to develop systems, organizations, and programs that address the needs of and empower all members of our community with a preference for the most vulnerable and disadvantaged.
Commitment to Process Improvement
Employees will make a commitment to the change process and embrace new systems and technology designed to enhance employee skills and improve patient care.
Employees will actively engage in designing, implementing and optimizing new systems for efficient operating.
Employees will be dedicated to a patient-centered medical home model fostering excellence in customer service and patient care.
Employees will provide cross functional support to other employees which means you will be responsible for “other duties as assigned” to pick up the work load and rebalance the work load for continued efficiency in patient care.
Essential Job Functions include the following:
Physical Demands: The physical demands described here are representative of those that be met by an employee to successfully perform the essential functions of this job and include the ability to type and operate a personal computer with various software programs, effectively operate standard office equipment, bend, stoop, crouch, kneel, twist, balance, and work at a desk, lift and carry up to 25 pounds, and communicate (written and oral) in a clear and professional manner.
Mental/Cognitive Demands: Establish and maintain effective work relationships with co-workers and customers, maintain regular attendance, understand and carry out a variety of oral and written instructions, have knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, have the ability to learn office principles, practices, and methods, understand filing systems, including numerical, alphabetical, and chronological, learn a variety of procedures, policies, and services of the assigned work unit or program, perform assigned duties with efficiency and accuracy and maintain confidentiality.
Competency Definitions
Competencies are metrics used to measure how well you perform your duties and responsibilities on the job. For example one employee may handle X numbers of patients per day but when surveyed, the way the patient was handled or mishandled speaks to competence. Competence is measured on a scale of 1 (low) to 5 (high).
1 Results Orientation
Employee takes initiative and sets high goals and consistently achieves goals as assigned. Quality of work is accurate and has consistent neatness and detail. Quantity of work meets goals and deadlines. Maintains a steady pace under pressure.
2 Decision Making and Problem Solving
Weighs all facts before making a decision and willing to take action within limits. Consults with superiors before taking action. Digests relevant information. Anticipates and prevents problems before they get out of hand.
3 Judgment
Uses sound logic and factual information to analyze situations. Knows how to find information relevant to circumstances. Can withhold personal feelings and politics when making decisions.
4 Oral and Written Communication
Is effective in one-on-one and groups situations. Can listen and respond appropriately discussing matters. Provides professional responses to internal patients and external vendors.
5 Flexibility and Dependability
Performs effectively when faced with varying operating conditions. Punctual, attentive and accepts responsibility for all duties assigned. Can adjust quickly to changing environments and demanding situations.
6 Job knowledge and Technical Skills
Proficient in job knowledge and technical skills required for the position. Shows understanding and demonstrates skills as needed. Learns new skills and terminology as appropriate in a changing environment.
7 Planning and Organizing
Schedules time effectively, meets deadlines, to achieve all goals and objectives. Plans each day with priorities and accomplishes daily, weekly and monthly goals. Demonstrates good time management and strong administrative skills.
Team (continued)
8 Supervision
Accepts corporate mission and objectives and is aligned properly to outcomes. Keeps supervisor informed with updates, reports, and changes. Supervises with integrity and demonstrates leadership when assigned employees.
9 Teamwork and Developing Others
Builds teamwork and team spirit among all employees. Maintains solid working relationships that support and encourage one another. Enforces team concepts over personal bias and individual opinions.
10 Composure
Maintains composure and objectivity when under pressure. Embraces change and new challenges with enthusiasm and energy. Handles themselves in a mature and professional manner.
11 Building Relationships
Maintains rapport with employees, patients and stakeholder. Manages conflict constructively to achieve mutually beneficial outcomes. Builds consensus and overcomes.
12 Leadership
Employee is a positive role model and demonstrates integrity on the job. Develops others to maximum capacity for growth and incremental improvement. Manages others to win loyalty and commitment.
13 Awareness: Internal and External
Understands internal corporate culture and can maneuver as required. Keeps abreast of new services and changes that affect the business. Keeps informed on community, political and legal matters pertaining to St. John’s.
14 Quality Control: Improvement of Patient Care and Profitability
Exceeds patient expectations in providing services to our community. Properly matches patient need to appropriate referral service(s). Supports St. John’s Mission with enthusiasm and in a caring manner.
Acknowledgement: I have read and understand my job description duties and responsibilities, Mission, Vision, Commitment to Process Improvement, and Competency definitions and accept the position as defined.
Employee Signature ________________________________ Date ____________________________
Human Resources ________________________________ Date ____________________________
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