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Job Details:
Position Name : Customer Helpdesk Agent
Location: Glasgow
Job ID : 235a66132f0b5507
Description : Description
We have several exciting opportunities for enthusiastic and passionate Customer Helpdesk Agents to join our growing team on a full time, permanent basis. Joining us as a Customer Helpdesk Agent you’ll support our customers working across our new AXA Health and Wellbeing App and our Member Online customer portal providing support and advice across a variety of channels from telephone, email, webchat and more. At AXA, we’re adopting a Hybrid way of working, empowering our people to balance their time between home and either our Tunbridge Wells, Bristol or Glasgow offices in a way that works best for them, their team and our customers.
What you’ll be doing:
You’ll answer calls and customer contacts via our internal systems providing advice on services as well as technical support for customers experiencing problems with our app or portal by raising tickets with our IT teams to resolve. You can make a real difference by maintaining a great journey for our customers. We’re looking for individuals with a ‘Know You Can’ mindset so, if you’re a great communicator, a good listener, confident and positive in all that you do; this could be the role for you!
Working Hours & Shift Pattern:
Full time, 37.5 hours per week over 5 days between the hours of 9am and 5pm. We champion wellbeing and work life balance.
Training and Induction:
You’ll receive a comprehensive induction from our specialist trainers to set you up for success in your new role. We thrive on helping you become the best version on yourself so throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.
Qualifications
No previous experience is required! If you come from a customer facing/telephony environment and want to explore a new sector, this could be a great opportunity for a career change.
We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm and passion for customer service.
Excellent written and verbal communication skills.
You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
Comfortable and confident dealing with 40-60 calls and member queries on a daily basis.
Self-discipline and motivation are essential as this role is likely to have an element of working from home.
What we offer
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Annual salary of £18, 259
Annual company & performance-based bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
23 days annual leave with flexibility to buy up to 5 extra days
Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
24/7 mental wellbeing support (through Thrive app)
AXA employee discounts
Gym benefits
AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.
To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to lauren.standen@axa-insurance.co.uk.
#LI-Hybrid #feelgoodhealth
About AXA
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.
AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.
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