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Job Details:
Position Name : Customer Service Representative
Location: Serve You Rx in Milwaukee, WI 53226
Job ID : ba73051960cc4a56
Description : Are you looking for a positive workplace culture, a training program that prepares you for success, and the career advancement opportunities that allow you to shine? This full-time in office position will require a schedule of Tuesday – Saturday and shifts will either be 10:30am-7:00pm or 12:30pm – 9:00pm. The first 2 weeks of training will take place Monday – Friday 8:30-5:00pm. Pharmacy experience, inbound call center and/or customer facing experience is preferred.The Customer Service Representative I works in an inbound call center environment and responds to member inquiries regarding requests for mail order prescription refills, transferring prescriptions from retail to mail order, and other inquiries about prescription orders. The ideal candidate will have employee benefits/pharmacy/prescription drugs or similar experience, a positive attitude, a friendly disposition, and strong listening skills to answer inbound phone calls from members.What You’ll Do: The Customer Service Representative I will work in Serve You Rx’s inbound call center and respond to various inquiries regarding requests for mail order prescription refills, transferring prescriptions from retail to mail order, and other inquiries about prescription orders. You will check the status of prescription refills or transfers, educate members on how to use the mail order benefit, accurately answer and track routine and some non-routine inbound calls, and make some outbound calls. You will also enroll new members in our pharmacy management system, enter and update member profile data, and provide basic troubleshooting and support for members using Serve You Rx online applications. The ideal candidate will have employee benefits/pharmacy/prescription drugs or similar experience, a positive attitude, a friendly disposition, and strong listening skills to answer inbound phone calls from members.Qualifications: High school diploma or GED.6 months experience in a related environment such as customer service, office, clerical, administrative, retail.Previous inbound call center experience in employee benefits, pharmacy/prescription drugs, or similar experience preferred.Previous pharmacy or pharmacy benefit manager experience preferred.Previous computer experience and basic MS Office Professional experience preferred.An active and valid Certified Pharmacy Technician license, licensed through the Pharmacy Technician Certification Board (PTCB) that is in good standing with no restrictions preferred.Why Serve You Rx?Serve You Rx offers generous benefits to include: medical, dental, vision, 401k, HSA, FSA, identity theft, and pet insurance), 16 days of paid time off in your first year, a newly remodeled and clean facility, easy on/off freeway access, plenty of free surface parking directly outside our facility doors, scenic walking trails, a wide variety of restaurants and shopping nearby, and food trucks in the park when weather permits.Job Type: Full-timePay: $17.00 – $21.25 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftEvening shiftMonday to FridayWeekend availabilityCOVID-19 considerations:All staff required to have their COVID-19 vaccinations.Education:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Required)Call center: 1 year (Required)Healthcare: 1 year (Preferred)License/Certification:Pharmacy Technician Certification (Preferred)Work Location: One location
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