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Job Details:
Position Name : Department Manager Personal Shopping (Exchange)
Location: Manchester
Job ID : 95cf70acde1d50b0
Description : Department Manager Personal Shopping (Exchange)
Job Introduction
Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Management, Personal Shopping and Clientelling to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?
If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!
Role Responsibility
As a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them. You will be passionate about creating extraordinary experiences alongside having a key interest in social media and having a strong social media presence. You will also be a natural networker and have key contacts to bring with you to the business.
As Personal Shopping Manager you will:
Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit
Be a role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues
Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity
Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, considering both short- and medium-term opportunities, you will also ensure budget and payroll are in line with plan
Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
Collaborate with various functions, from B&M to review information in line with trends and requests, fashion workroom to monitor all tailoring needs to concessions to deliver clients requests, you know how build and maintain relationships throughout the business
Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services
Oversee the development of our new Experience Concierge ensuring the right Product, People and Environment and in place to deliver for our customers
The Ideal Candidate
How you’ll do it…you will be:
A sales and service expert. You know how to deliver exceptional service and cultivate client relationships, leading and coaching your team to do the same
Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions
A natural leader. Coaching team members to drive performance and enable change as well as supporting development
A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate
Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate
An example of our values, a trusted and respected colleague
KPIs:
Sales – Total OB and concession sales (LY and Plan)
Service – NPS score
People – Absence, turnover, engagement and pulse surveys
Payroll – Cash and percentage to sales
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
About the Company
Our Creative Spirit
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.
Our Awards Cabinet
We’re not ones to brag, but since you asked…Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Our Future
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.
Everyone is welcome
We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.
The Fun Stuff
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:
Generous bonus and/or commission scheme
Discounted gym memberships
Pension contributions
Annual travel pass and cycle to work schemes
Up to five paid volunteering days
Access to a wide range of training programmes to help your career development
Selfridges
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