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Job Details:
Position Name : Level 2/3 App Suppt (Production Management)
Location: Mumbai, Maharashtra
Job ID : 0d1f6f04e4a25c7b
Description : Level 2/3 App Suppt (Production Management)
Job Number: 3164290
POSTING DATE: Jan 27, 2021
PRIMARY LOCATION: Non-Japan Asia-India-Maharashtra-Mumbai (MSA)
EDUCATION LEVEL: Bachelor’s Degree
JOB: Production Management and Operational Support
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate
DESCRIPTION
Job Definition for Work Experience 0-5 Years :
As a member of the Production Management team we need you to bring your passion for technology to enable the team to operate more efficiently in a fast paced environment, and to help us provide best in class services to the firm’s clients across Business Units.
The candidate should be adaptive to a continuous changing environment, be able to successfully multi-task, and enjoy the pressure and stress of a fully engaged production management role. This is a diverse role which provides great personal development opportunities and will suit an astute candidate with an appetite for responsibility and hands-on technology exposure.
This is an exciting opportunity to help shape the next evolution of our Technology platform, working in conjunction with the businesses, developers, data operations, outside counterparties and regulatory bodies. Because this position provides exposure to a wide range of cutting edge technologies and is tightly integrated with our Agile based development teams/business sponsors, the exposure this role provides enables limitless career growth potential.
Primary Responsibilities:
Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
Build extensive business and application knowledge required for supporting client facing applications.
Diagnose and resolve application issues to ensure optimal performance and usability.
Develop automation to reduce toil, improve efficiency and eliminate customer impact.
Provide root cause analysis with recommendations for improvements.
Interface with Developers to drive application fixes with right business justification.
Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.
QUALIFICATIONS
Required Skills:
Bachelor Degree in Computer Science or related field
Should have prior experience in Production Support environment
Strong technical background in databases, such as Oracle, Sybase and DB2 including SQL de- bugging and to some extent performance tuning
Strong experience of Unix/Linux environment
Comfortable with scripting skills: Shell/ Perl (Primary) or Python (Secondary)
Understanding of schedulers (Autosys, Control M etc.).
Strong verbal and written skills required to interact with global teams and customers
Strong problem solving skills, analytical skills and an ability to learn rapidly on-the-job
Good organization and coordination skills for handling Incident/Issues effectively
Good to Have :
Experience in financial service/products, investment banking.
Experience in Advanced Monitoring/Alerting Tools (Splunk, AppDynamics, Elastic Search etc.)
Have knowledge on development tools like GIT, Jenkins etc.
Agile/DevOps Skills
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