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Job Details:
Position Name : Medical Receptionist
Location: Alwal, Hyderabad, Telangana
Job ID : 24b2102396bd4044
Description : Job Description
As a Receptionist, you play an integral role in all our journeys, by ensuring that we continue to provide reliable, accurate, and compassionate services to our patients, referring physicians, and your coworkers.
As the first point of contact in the clinic, you will set the tone for our patient journey within the clinic, as such we expect that you will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care.
Your main responsibilities will include checking patients in for exams, booking follow-up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow.
Major Accountabilities and Responsibilities
Greeting and checking in of all patients.
Documentation of patient information on computer.
Notifies appropriate department of patient arrival.
Ensures all previous examinations are imported.
Porter and change patients in preparation for exams.
Answering phones and directing calls to the correct recipient when necessary.
Handle all incoming reports and image requests.
Requesting previous exams from outside facilities.
Looking up and importing previous studies prior to the arrival of scheduled patients.
Photocopying, faxing, mailing.
Order and maintain adequate office inventory.
Constant communication with Diagnostic Imaging staff.
Must maintain the utmost professional confidence of patient information and/or results.
Schedule all follow-up examinations.
Schedule appointments for all in-house patients.
Provide patients with exam preparations.
Ensure the front waiting room is tidy.
Unpack and distribute daily courier bags.
Sign for and direct any deliveries and supplies coming into the clinic.
Any other duties deemed necessary by Site Lead or Reception Manager.
Skills, Abilities, and Knowledge
Ability to work as a team member or independently.
Self-motivated.
Ability to work in a fast-paced/high-stress environment.
Excellent verbal communication.
Excellent communication, interpersonal skills, and computer skills.
Pleasant interpersonal skills.
Personal skills, including attention to detail and accuracy.
Ability to interact with patients in a tactful and courteous manner.
Willingness to adapt to new policies and procedures.
Knowledge of office routines, schedules, and protocols. Qualifications Grade 12 graduate.
Computer experience with a minimum of 50 words per minute.
Knowledge and understanding of medical terminology.
Medical Receptionist Program an asset.
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