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Job Details:
Position Name : Patient Care Team Co-ordinator £22k-£25k + 28 Days Leave…
Location: Unit F11, London Fashion Centre, 89-93 Fonthill Road, London N4
Job ID : 91c484083ed6b80e
Description : ABOUT MEDEFER
Medefer is an innovative CQC registered virtual healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience – timely, efficient and effective.
Founded by Consultants and GPs working in the NHS, our culture is driven by a deeply held commitment to the NHS and delivering transformational change to the patient experience. We are a passionate, dedicated and patient-focused team striving to make healthcare fit for the 21st century. Our vision is to completely re-frame the way that healthcare is delivered.
Unlike other virtual healthcare solutions, Medefer’s Virtual Outpatient Service enables the best possible care through the entire patient pathway from referral to discharge. Our unique software platform can effectively handle the majority of patients from referral through triage to investigation, diagnosis and discharge, without the need for physical outpatient appointments.
Following a successful funding round Medefer is enjoying a period of rapid growth as it responds to the challenges facing the NHS.
AT MEDEFER WE BELIEVE THAT EVERY NHS PATIENT DESERVES THE BEST POSSIBLE HEALTHCARE.
JOB DESCRIPTION
We are ready to recruit an enthusiastic and empathetic Patient Care Co-ordinator to join our dynamic and hardworking team here at Medefer. The successful candidate will be tasked with ensuring that our patients’ experience of our pathway is the best it can possibly be, whilst continuously looking to improve our processes.
RESPONSIBILITIES
Providing high-quality patient experiences and prompt treatment, as part of an innovative virtual Healthcare service
Importing and tracking new referrals, as well as ordering and tracking investigations
Onwards referring of patients to hospital and discharging patients back to GPs
Co-ordinating telephone consultations between doctors and patients
Providing a responsive service within the helpdesk, answering queries by phone and email
Communicating clearly and patiently with GPs, registrars, consultants and patients to troubleshoot pathway issues and escalating any complex issues to the Head of Operations
Helping to create and implement new Standard Operating Procedures with the team
Participating in various administrative projects
Maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures.
PERSON SPECIFICATION
6 months+ experience working in a Customer or Patient-facing role
A keen and genuine interest in both Healthcare and Technology, ideally with some previous exposure to working in a HealthTech or Healthcare environment
Prior experience of managing competing tasks, priorities, and deadlines effectively
Ability to problem-solve varied and unstructured challenges
Impeccable attention to detail
Excellent written and spoken English
Ability to thrive and innovate in a fast-paced, varied and changing environment
BENEFITS (UPON MOVING FROM A TEMPORARY TO PERMANENT CONTRACT WITH MEDEFER)
Equity options.
Company pension.
At Medefer we are huge advocates of professional growth & want to support you with this by offering everyone a £500 annual learning & development budget.
28 days annual leave + bank holidays.
Access to Perkbox (employee benefits platform), which includes free online workout classes, discounted gym memberships, cinema vouchers, restaurant and shopping discounts, etc.
A supportive, collaborative & inclusive culture, where you will have the opportunity to work alongside a team of intelligent, driven & compassionate people who care deeply about transforming the way healthcare is delivered.
Paid parental leave.
Exciting opportunities for career progression.
TERMS
You must have the right to work in the UK. A DBS check will be required at the start of the role.
This will be a fully remote working position so we are able to consider candidates who are based across the UK.
Normal working hours are typically between 8am-4pm, 9am-5pm or 10am-6pm, including an hour lunch break.
You will work on a rotational shift patterns between the hours of 8am-6pm Monday to Friday
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