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Job Details:
Position Name : Patient Contact Rep – Call Center / ACET (Hybrid / Remote & On-Site Openings)
Location: California
Job ID : 68e4b3574fd5b525
Description : The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians provide excellent care to all their patients. As a part of the medical network employees are central to expanding the reach of Cedars-Sinai further into the communities we serve. As a part of Cedars-Sinai, physicians and staff in the medical network can partner with the medical center to deliver care from a hospital that is consistently recognized as one of the finest hospitals in the country, and they benefit from groundbreaking research and a focus on translational medicine.
The Patient Contact Rep in the Acess Care Experience Team (ACET) is the primary point of contact for patients accessing Cedars-Sinai Medical Network for appointments and care related questions. Will answer phone calls for assigned specialties, schedule appointments, address patient inquiries, issues and complaints as well as route and advance calls as needed.
Job Duties and Responsibilities:
Addresses and resolves a high volume of incoming calls daily and functions as the primary patient contact for their assigned specialties within the Medical Network with minimal direction.
Actively listens to first call resolve.
Directs, routes and refers patients to appropriate multi-specialty areas with minimal disturbance to the patient.
Schedules patient appointments by using scheduling system/application.
Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and integrity.
Raises patient calls when appropriate according to applicable guidelines.
Provides outstanding customer service based on an effective intake and diligence with every call.
Multi-tasks between systems while communicating with callers.
Position Location: On-Site, *Remote and Hybrid openings
Flexible Hours: 7am – 7pm PST
Highly qualified candidates residing in California, Arizona, Nevada, Oregon, Texas, Colorado, Minnesota, Florida, and Georgia will be considered for *remote work.
Education:
High school diploma/GED required.
Experience:
One (1) year of Patient Service Rep experience or related experience required. One (1) year of answering multi-line and large volume calls in a healthcare setting or related field required.
Position Location: On-Site, Remote and Hybrid openings
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