[New Job Opening] Proactive Monitoring Engineer job Vacancy in Hyderabad, Telangana


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Job Details:
Position Name :
Proactive Monitoring Engineer
Hyderabad, Telangana
Job ID :
Description :
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Job Category
Customer Success Group
Job Details
The Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.
As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.
Provide expert-level technical support to high touch clients
Track and maintain all client communications and case documentation in Salesforce
Define follow-through and action plans to case resolution
Manage client support cases on a daily basis
Manage escalations and expectations for both the client and Internal personnel
Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
Shift Timings: AMER ; EMEA; APAC
Work during European Time zone (12:30 PM – 09:30 PM) IST or (1:30 PM to 10:30 PM) IST – Depending
on Daylight Savings Time
Work during Amer hours (Pacific Time zone – 08:30 PM/09:30 PM IST) and (Eastern Standard Time –
5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change
depending on Business requirements
2-5 years of prior experience in Salesforce.com Development role
Passion for delivering outstanding customer experience
Excellent written and verbal communication skills
Action oriented with strong organizational, analytical, and problem solving skills
Highly adaptable, fast learner, and resourceful
Ability to collaborate cross-functionally on a global scale
Strong technical aptitude in support of learning Salesforce application and solutions
Dependable, motivated, self-starter with the ability to work independently
Bachelor’s degree or equivalent work experience
Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
Proven experience or expertise in the following:
Database and relational data structures
Large scale, multi-tenant production environments
API Programming or Software Development
Software Design Lifecycle
Visualforce and Apex code experience
Certified Administrator
Certified Advanced Administrator
Certified App Builder
Certified Platform Developer
Certified Email Marketing Specialist
CRM domain knowledge
Previous experience with Salesforce.com CRM and its technologies
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
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