Are you looking for a Job in Product Support Engineer Field then this post may be relevant to you.
Job Details:
Company name : Visa
Position Name : Product Support Engineer
Location: Reading
Job ID : 8038b9caca1cabcd
Description : Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
If you think you could support the Visa family by joining Cybersource as a Product Support Engineer, we want to hear from you.
This role provides enterprise level support to our customers and partners. After a thorough training program on Cybersource products and services, you’ll be a part of a distributed team providing technical advice and guidance to internal stakeholders who service our world-class client base. The role will rely on your creativity and technical competence to troubleshoot and resolve problems, collaborate with developers on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.
Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with Visa. Our PSEs develop keystone knowledge valued across the business, which has been used as a jumping-off point for a huge range of roles.
What You’ll Do, Day to Day.
Be a Cybersource authority and help get the best from our products and services.
Troubleshoot a variety of different questions. Our team is never bored!
Participate in Incident Management during outages and triage issues on group troubleshooting calls.
Continue to develop your knowledge – the payments space is ever changing and the skills we need are evolving.
Find ways to guide individuals to fish – creating useful support articles, building out process documentation, answering the “unasked question”.
Be a coach and mentor for your teammates, as no one person can know it all.
Be a part of a respectful and vibrant community of Payment-philes.
Qualifications
What You’ll Bring (Qualifications)
Technical experience and a desire to learn additional technical concepts and their practical application
Some programming experience (Java, REST, C/C++, Perl, etc.), and markup languages (HTML, XML)
Excellent verbal and written communication skills, to inspire confidence while leading through the steps to resolve issues
A motivation to solve technical and business problems
Excellent prioritisation skills and ability to manage workload
Experience in working with cross-functional/cross-departmental and virtual teams
Payments or Risk experience is a plus, but we’ll teach you everything you need to know.
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