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Job Details:
Position Name : Professional Services Consultant 1
Location: Bengaluru, Karnataka
Job ID : 444bf20e12087aff
Description : locations
Bangalore
time type
Full time
posted on
Posted 14 Days Ago
job requisition id
R121396
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The challenge
The Adobe Analytics Sr Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. Adobe Consultant will work to gather and understand their client’s unique business requirements and develop and build customized solutions to meet client’s analytic and reporting needs with the Adobe Analytics platform. In addition, consultant help each client architect and implement best in class web analytic setup throughout their websites and applications, perform quality checks to ensure that the implementation work has been completed successfully, and diagnose and solve technical issues when they arise. Consultant will not just help setup Analytics for customers, he/she will also be responsible to contribute to overall digital strategy and derive and setup Analytics product integration with other products to solve key business use-cases. It is a very technical job with constant customer interaction.
What you’ll do
Gain an in-depth knowledge of a client’s website architecture, business model, and online marketing strategy
Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements
Create project plan and project roadmap with clear outcomes
Design customized solutions and technical tag implementation strategies
Setup the platform in Adobe Launch and DTM
Generate customized web analytic collection code and assist with its implementation and deployment directly on the site or through tag management platform
Support client’s developers and third parties throughout the implementation process
Validate and debug implementation and follow through on issues until resolved
Light manipulation of JavaScript as needed to customize web analytic solutions
Advise key stakeholders and drive client success based on clients most important business drivers
Provide expert services on data sources, data connectors, report builders, heartbeat tracking, app setup (acquisition links, push notification, triggers, etc.,)
Help setup integration across other Adobe experience cloud products and external products
Interact frequently with clients via phone, email, and/or in-person-including interaction with marketers, analysts, web developers, and C-level executives
Communicate confidently and proactively with customers throughout the project life cycle
Manage multiple client engagements simultaneously
Manage customer expectations appropriately and keep projects on schedule and within scope
Become an expert in the use of Adobe products and the methods by which they can be used to effectively optimize online businesses
Work to educate clients on the best practices in relation to their specific industry and key business requirements
Keep accurate daily records of client billable time
Technical writing and PowerPoint presentation creation Additional Responsibilities:
Act as a technical lead point of contact with Digital Marketing Consultants
Innovation is the key for Sr Consultants. Ideate and work with different teams to deliver new solutions
Connect with product BU/Engineering team to share new ideas and to provide feature requests
Work with other Consultants to make recommendations in regards to Adobe experience cloud technical implementations
Build technical/business relationships with Adobe Consultants maintaining the highest level of professionalism.
Work and collaborate with Adobe internal teams and client partner relationships.
Support additional team members by mentoring and teaching
Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
What you need to succeed
Must have:
5+ yrs. of overall experience working in web analytics or a related field
Bachelor’s/Master’s degree in Computer Science with equivalent work experience
Solid understanding of online marketing, tools and technology
Strong understanding of HTML and web protocols
Strong-to-advanced JavaScript skills
Passion for the internet domain and use of technology to solve business problems
Solid understanding of general business models, concepts and strategies
Must be self-motivated, responsive, professional and dedicated to customer success
Possess an innovative, problem-solving, and solutions-oriented mindset
Exceptional organizational, presentation, and communication skills- both verbal and written
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Extensive knowledge of Microsoft Office
Special consideration given for:
Previous experience working with Adobe Adobe Analytics or similar tools
Website optimization consulting experience
Web development experience
Extensive Flash, ActionScript, or Flex experience
ERP, Saas, or other software implementation experience
Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
Expertise with mobile or social media analytics
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-Inapproach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
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