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Job Details:
Position Name : SALESFORCE ADMINISTRATOR
Location: Boston, MA
Job ID : ce3017290017df60
Description : Job Description:
Company: NIP Group is a market-leading specialty insurance program manager that designs unique commercial insurance solutions and risk services for over 25 niche industries. Working with over 5,500 broker partners we help clients gain control over their costs, secure customized coverage and create safer work environments.
Location: Remote
Summary: The Salesforce administrator will be supporting the sales/business operations teams in maintaining and enhancing our CRM and administering our sales enablement tools. You’ll be responsible for supporting multiple departments in the areas of application configuration using native in-app development frameworks, enhancing and creating divisional reports, and collaborating with various business leads to implement work stream optimizations. You should be comfortable with assembling business requirements, documenting workflows, hands-on configuration and troubleshooting issues.
Duties/Responsibilities:
Create automation in Salesforce using tools like workflow, process builder, and flows processes
Identify core operational issues and propose new work streams, application solutions, and process improvements for core business units
Stay abreast of new Salesforce features and functionality and provide recommendations for process improvements
Analyze processes and recommend more efficient paths for the sales and client success teams
Collaborate with business teams to design improvements to UI, reporting and business processes
Modify and scale existing processes to support more users and new business requirements
Develop and implement operational efficiencies that increase the sales team’s output and contribute to the company’s bottom line
Own sales enablement tools and contract management systems, managing licenses, renewals, access, support and troubleshooting user issues
Responsible for data hygiene, and maintaining data accuracy and integrity through merging duplicate leads and performing mass uploads and updates of data
Fulfill ad-hoc reporting requests and identify opportunities for improved reporting
Qualifications:
Education
BA/BS
Experience
3-5 years administering multiple Salesforce.com instances
Salesforce administrator certification required
Competencies
Extensive knowledge of Salesforce’s automation capabilities and best practices, including workflow, visual workflow, process builder, and order of operations
Exceptional problem-solving skills with a strong drive to seek resolution to issues
An obsession with data quality, accuracy and standardization
Ability to work independently, as well as part of a team, on multiple projects
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