[New Job Opening] Service Manager – Operations job Vacancy in NHS Professionals, Harlow

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Company name : NHS Professionals
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Service Manager – Operations
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Description : Are you the Service Manager we are looking for?The Princess Alexandra Hospital NHS trust plays a huge part in west Essex and east and north Hertfordshire’s way of life. The trust runs a busy hospital, The Princess Alexandra Hospital and provides services at St. Margaret’s Hospital and Herts and Essex Hospital. Together serve a population of around 350,000 people.Would you like to be part of a team that works well together ensuring the hospital can work to full capacity? If yes, The Princess Alexandra NHS Trust would love to hear from you.This location is easily accessible by public transport and has onsite parking.We have a temporary assignment for a Service Manager available at Princess Alexandra Hospital.This is an immediate start. Working hours for this role are Mon-Fri 9am to 5pm with a rate of pay £22.62 per hour. This placement will be for 3 months with a current end date of 30th April 2022.Job PurposeWork with the divisional management team within specific clinical areas and in partnership with other Service managers and clinicians to ensure the effective provision of consistent quality servicesWork with the divisional management team to ensure the achievement of performance and other local and national clinical and non-clinical targets.Provide operational management to the service, supervising systems and processes for specific areas.In liaison with the quality and governance leads ensure appropriate systems and processes are established in departments to support the robust reporting and progress of governance, risk and safeguarding issues.Manage designated financial resources within budget and support the Divisional Operations Director/General Manager/Head of Nursing/Head of Midwifery in financial management within the DivisionPRIMARY DUTIES & AREAS OF RESPONSIBILITYLeadership – Provide effective leadership to specific clinical and non-clinical teams and individuals.- Provide and receive complex, sensitive and contentious information where a wide range of skills including persuasion, motivation, negotiation, empathy and reassurance are required e.g. cost improvement plan requiring redeployment of staff, modernising services, implementing change, disciplinary and capability procedures.- Support the establishment of a clear vision for these specific work areas with senior colleagues to create a working environment that empowers staff to achieve optimal performance- Ensure the achievement of national access targets including 18 week RTT, emergency care targets and cancer targets- Lead on the production of the monthly Divisional Performance report for business meeting- Contribute to the wider management of the Division and of the Trust on specific projects as and when appropriate- Ensure that there is widespread implementation of robust human resource (HR) practices, in line with the Trusts HR Strategy and Trust policies- Participate in the development and resourcing of the workforce and role development in line with service need and local and national trends- Monitor effective staff communication and involvement ensuring staff have the opportunity to be involved in and influence the planning and development of services- To lead on Division wide work streams such as demand and capacity planning and inpatient length of stay reductionHuman Resources- Line-manage specific teams or departments (for example administrative areas, although this is not restrictive and will be by agreement within the division as required) and ensure effective staff management of these teams and compliance with mandatory and statutory training.- Monitor levels and standards of performance, staff conduct, standards of behaviour, appearance and staff absenteeism as appropriate ensuring these matters are dealt with effectively.- Manage medical staffing rotas- Lead the recruitment and retention process of staff as appropriate, effectively inducting new staff in accordance with the Trusts Induction Programme and ensure implementation of workforce planning targets as identified.- Facilitate the personal and professional development of staff through the Trust’s Performance management and Staff Development Programme, ensuring the education, training and development of staff as appropriate.- Ensure the effective operation of all appraisal and performance review systems for administrative staff (or other specified services) across the division- Ensure that designated staff groups within the division are working to competencies which are regularly assessed and appropriate to the service in line with Agenda for Change and the Knowledge and Skills Framework.- Participate in Divisional meetings; Chair/support designated departmental meetings and local advisory groups representing the Trust and division.- To be involved in investigations and the development and presentation of management casesFinancial Management- Manage staff, income and expenditure budgets for the departments within the Division ensuring that activity is managed in line with service agreements.- Work with the Divisional management team on the introduction and utilisation of service line reporting to ensure balanced reporting of income and expenditure and lead in the development of service line management across the division- Work with services to proactively manage and develop income generating activity, including supporting marketing initiatives and business development opportunities- Inform staff within the Division about budgetary pressures and seek their views on ways to achieve maximum benefit from resources available- Deliver a balanced budget at the end of the financial year, ensuring that monthly positions are reported and actioned appropriately- Working in partnership with the Divisional Management team, be responsible for the identification and delivery of Quality, Innovation, Productivity and Prevention (QIPP) schemes for the Division- Work with key staff in the Division to ensure they fully understand staffing establishments and the budget. Ensure that they have access to relevant budget statements on a monthly basis and provide support and training on the use of IPROC as appropriate- Comply with Trust standing financial instructions- Prepare bids for capital and revenue funding within specific service areas. Assist the Operations Director in management for the capital bids process and provide support to service leads- Lead on the implementation, monitoring and delivery of agreed CQUIN targets within the division- Lead and implement the data quality improvement programme across the division and ensure robust systems, processes and policies are in place for accurate data capture and reportingService Delivery & Change- Lead and participate in the redesign and business development work of the division focusing on agreed specific projects and the development of the Trusts Electronic Patient Record systems (EPR & RIO)- Lead in assessing the capacity and demand for services and patient pathways improving patient flows through the system in specific areas as agreed with the divisional management team. In particular supporting the implementation and development of agreed integration projects- Ensure delivery of high quality clinical services in line with the Trust’s service strategy and financial plan.- Ensuring the delivery of 18 week target for all clinical services working with the service improvement team and 18 week lead, supporting and delivering change as required- Contribute to the planning and development of the Business Plans for specific clinical and non-clinical areas in line with National Policy and Local and Trust priorities- Lead on the delivery of targets relating to clinical coding and HRG coding and ensuring that targets for data quality, including recording of NHS number and ethnicity, are met within the Division’s services. Also to report on other agreed performance indicators including identifying themes and trends on a regular cycle.- Develop policies to address service pressures and constraints.- Project manage specific projects within the division and ensure project plans deliver to agreed timescales- Assist the service manager with the development of cle
ar workforce plans to ensure appropriate delivery of service plans including the integration of medical and non-medical workforce plans.Governance, Quality and Risk- Ensure robust systems of governance, (clinical, financial, staff, audit and information), quality improvement and risk management are in place- Maintain the Division’s Governance, quality and risk action plans relevant to specific work areas, to ensure adherence to CQC Standards, NHSLA Standards, NICE guidelines and the Trust risk management policy in conjunction with the Head of Nursing/ Head of Midwifery- Ensure that risk assessments are completed regularly and that active management of the risk register is a mandatory theme at service meetings- Working with the Divisional Management team/Quality and Risk Leads, deliver and report the activity to the Head of Nursing/ Head of Midwifery to report to the relevant Trust risk review and quality improvement meetings- Prepare divisional performance reports for key divisional meetings- Ensure the performance indicators relevant to the specific work areas are reported within the divisional balanced scorecard and within the allocated deadlines- Ensure guidelines, policies and procedures are up to date, available and when and where appropriate developed within the Trust format- Support the investigation of complaints/incidents/PALS enquiries and near misses and that issues arising from the investigation are suitably addressed and also used as an opportunity to improve and learn within services- Ensure that incidents (including serious untoward incidents) are appropriately investigated and where necessary reports are provided/presented to the clinical risk review group- Ensure robust systems of information management are in place, including filing structures, retention, and destruction, in accordance with relevant policies and strategies- Ensure that breaches of Governance standards are dealt with in a timely and appropriate manner in accordance with relevant policiesPerson SpecPrevious and successful operational management experience gained within the Health sectorExperience of supporting:· Experience of managing and designing staff rotas· Experience of reporting of service performance· the management of operating budgets and delivering financial surplus· Leadership and performance management of teams and individuals.Knowledge & SkillsIncludes; Analytical & judgemental Skills, Communication & Relationship Skills, Physical Skills,Knowledge of audit, clinical governance mechanisms and CQC standardsClear understanding of the NHS agendaUnderstanding of national policies / guidance relating NHS business arrangements and financial flowsAbility to manage priorities in order to meet specific deadlinesProficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of dataAbility to hold direct and non-direct reports to accountKnowledge of Clinical and Corporate Governance frameworks, legislation, and best practiceKnowledge and understanding of clinical and corporate governance and risk management systems and processesExperience of managing and designing staffing rotasExperience of reporting of service performanceBudgetary and staff management experienceBusiness planning experienceKnowledge of planning and commissioning guidelines and targetsExperience of developing business cases and new business proposalsIn return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –· Competitive Pay Rates – work this week, get paid next week!· First choice of placements at over 50 NHS Trusts in England· Dedicated consultants· Flexible working options· Free DBS and free training· Build holiday allowance· Support when you need it – 24/7 365 days· Stakeholder pension schemeWho are NHS Professionals?NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.Register today for various flexible working options and long-term placement opportunities.We look forward to hearing from you soon. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.From 1 April 2022 it will become a legal requirement for frontline health and social care staff who have direct, face-to-face contact with patients/service users to provide evidence of a complete course of an authorised COVID-19 vaccine unless they are exempt. This requirement also extends to non-clinical staff not directly involved in patient/service user care, but who may have direct, face-to-face contact with patients/service users in the course of their work. Please note that applicants who fall within the scope of the legal requirements will be asked to evidence their vaccination status, or valid exemption, as part of the recruitment process.Job Types: Full-time, TemporaryContract length: 3 monthsSalary: £22.62 per hourSchedule:Monday to FridayCOVID-19 considerations:From 1 April 2022 it will become a legal requirement for frontline health and social care staff who have direct, face-to-face contact with patients/service users to provide evidence of a complete course of an authorised COVID-19 vaccine unless they are exe
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