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Job Details:
Position Name : Technical Support Engineer (London & South East)
Location: Greater London
Job ID : 83fb229ce87ae121
Description : About usWe have been at the heart of the UK energy market for 25 years and are today playing a critical role in decarbonising the UK energy system. As a major energy services and smart metering company with technology, data and sustainability at the core of our ethos and business model, SMS is committed to delivering the future of smart energy.We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride.The RoleReporting to the Technical Engineer, the Technical Support Engineer role is to ensure that SMS achieves its meter installation commitments safely, by providing support and technical knowledge to the SMS Domestic Field Engineers. The role will involve daily travel in the field to spend time auditing, coaching, mentoring and developing our Field Engineers. To ensure that you retain your working knowledge of the industry, this role includes a “field day” installing meters every month.The role also requires you to man the Technical Helpdesk on a rota basis, including out of hours and weekends.Responsibilities include:Responsible for delivering the “competency assessment” processMentor field work force and coach where necessary to deliver continual improvementCarry out initial fault/issue discussions with field engineersCarry out tooling and equipment checks to ensure all field engineers are compliantConduct audits in line with company procedures (incl Desktop, WIP and Invasive Post audits).You must hold the following relevant experience/qualifications:Driving Licence (a current UK driving licence, or equivalent which enables driving in the UK)Qualified Dual Fuel Meter Engineer (min of CMA1/CCN1, MET1, REGT1, MOCOPA Single Phase & Single off Multi Phase)The following experience/qualification would be beneficial although are not essential:Gas – CCN1, CENWAT, HTR1, CKR1, DAH1Electric – MOCOPA Three PhaseAssessor QualificationIGEM MembershipPrevious Experience in an audit/assessor roleWhat you will get in return: We support Mental, Physical and Financial wellbeing, and we’re proud of our benefits package to reward great talent which includes :25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.Smart HealthKeeping our employees mentally and physically healthy is one of the things that matters most to us.Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.Access to SmartHealth app – includes a free 24/7 online GP and a range of wellbeing services.Cycle Scheme – lower your carbon footprint whilst staying healthy.Medicash Employee health plan – Medicash offer health plans that look after you and your family by providing a range of positive healthcare benefits. Even better, they also take care of the money side of things with cash back to cover costs such as dental and optical bills, physiotherapy and even offer retail discounts.Smart SavingsEligibility to join our Share Incentive Plan with matching shares following 6 months employmentLife Insurance cover where your next of kin will receive 4 times your annual salaryRefer a friend bonus (£500)Corporate season ticket travelLength of service cash incentiveAutomatic enrolment into the Company Stakeholder Pension Scheme following 3 months employment matched up to 5%.The future looks brightYour development is important to us – we support and encourage development including internal and external accredited courses, study support and E-Learning and internal promotion.Job Type: Full-time
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