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Job Details:
Position Name : Technical Writer
Location: London WC2N
Job ID : da4ee077613fe883
Description : Build your future with Sovos.
Digital technology has forever changed business. Now, it’s transforming tax. Sovos software was built for the digital future of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more.
Sovos supports more than 16,000 customers, including half of the Fortune 500, operating in over 70 countries. Our SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes.
Our 2,000+ employees throughout the Americas and Europe are building the future of global compliance software with a culture of commitment to keep our promise to customers.
The Work You’ll Do
As a technical writer for the Global VAT line of business, you’ll help us build exceptional software experiences through user-centered content creation. With a passion for the written word and a knack for simplifying the complex, you’ll own the creation and maintenance of content for several Help Centers, in-app guides and walkthroughs, product release notes, and product announcements.
Ideally, you’ll have experience translating technical jargon into accessible and simple language, demonstrate skill in distilling usage data into actionable insights, and thrive in a supportive but fast-paced and dynamic work environment. Most importantly, we hope you have a strong empathy for the user, a deep curiosity for finding where they might struggle, and an understanding of the importance of content in creating quality user experiences.
Key responsibilities:
Create and publish release notes for several distinct scrum teams, translating technical updates into easily understandable and actionable announcements
Own the success of one or several help centers, leveraging analytics, user feedback and support ticket data to improve usability and effectiveness of content
Maintain and update help center content in coordination with product releases
Collaborate with other tech writers and the content strategy team to ensure that all user-facing content is aligned with our global tone and voice
Create and maintain in-app guides and walkthroughs
Assist in writing in-app micro-copy
Collaborate with Support, Product, Regulatory and other client-facing teams to ensure users are informed of outages, regulatory updates, and any other information that may impact the users’ success in using our software
What we need from you
B.A. degree in English or a communication discipline, or B.A. degree plus equivalent experience.
It’s not required, but we love to see experience in:
Creating training guides or help documentation for software users
Editing content to make it more accessible and easier to understand
Working closely with cross-functional teams
Producing quality content within a tight deadline
An understanding of what accessibility means, and how it applies to user-facing content
Writing samples demonstrating clear and concise content
Enjoys finding the right words to communicate complex ideas simply
What Does Sovos Offer You?
The tools to grow your career both personally and professionally:
Did you know that over 30% of our employees experienced a promotion or job change In FY2021? That’s because growth Is serious business here at Sovos, and we have the programs in place to make sure of it, including:
Mentoring Programs and Rotational Opportunities
Management Bootcamps and Development Trainings
Yearly performance reviews where compensation and performance are assessed and rewarded generously
Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder – we give you the tools to move outside of your career as well!)
The tools to enhance your life – because we want you to enjoy your life outside of work
30 Days Holiday plus Bank Holidays
Company Healthcare
Company Pension
Company Life assurance and Critical Illness Cover
Continuing opportunities for further Learning & Development
Progressive Wellness Program
A chance to work with talented and passionate people in a rewarding and values-driven environment!
Visit our careers page to learn more!
Are you worried that you don’t check all of the boxes? Apply anyway! There are no perfect candidates – we hire people, not CV’s. We are excited that you’re here and we look forward to taking a look at your application to determine next steps.
Sovos is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
Does this sound like a fit? Apply now!
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