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Job Details:
Company name : MasterCard
Position Name : Director, Internal Communications
Location: London
Job ID : 2030b7a0a99a1cb0
Description : Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Director, Internal Communications
Director, Internal Communications
The global communication team’s mission is to drive business performance and a world-class culture through communication that inspires, engages, educates, and connects Mastercard employees, customers, partners and shareholders. We are customer-centric, data-driven and creative-minded.
The director of internal communications will support the employee communications initiatives for the Cyber & Intelligence business unit. Responsibilities will encompass the full spectrum of integrated communications activities, including employee communications, content creation, issues and project management. The ideal candidate should have solid internal communications experience and a passion for storytelling.
This individual will work with a team of high-performing individuals to look holistically at where and how the company shows up. This individual will work with a high-performing team to connect the dots between the day-to-day products and solutions, thought leadership and the greater promise of Mastercard’s ability to do well and do good.
Responsibilities:
Build, protect and enhance Mastercard’s reputation through clear and impactful proactive employee communications in support of Mastercard’s core themes.
Develop a deep understanding of the Cyber & Intelligence business activities and find innovative and differentiated ways to amplify them through internal communications programs.
Develop strong stakeholder relationships within the business and collaborate with these stakeholders to develop and influence story ideas.
Work closely with other external and internal-facing teams in Communications, Public Affairs, Marketing, etc. to ensure seamless alignment of messaging.
Manage and mitigate arising issues, by building strong relationships with business stakeholders to ensure early warning and sharing of information.
Proactively seek out and identify internal story opportunities — as well as situations that could adversely impact Mastercard’s reputation— and coordinate strategies and tactics to promote and protect the integrity of the company.
Create content for intranet news stories, email communications, town halls, videos, etc., in support of the Cyber & Intelligence business unit initiatives.
Partner with the People & Capability team to drive initiatives throughout the business unit.
All about you:
Excellent writing skills.
Excels in a fast-paced, dynamic work environment
Ability to navigate the complexities of Mastercard with speed and sensitivity, both within the Communications function globally and among all other Functions and Businesses
Deep understanding of internal communications strategies and methodologies.
Strong ability to translate technical concepts into compelling stories.
Calm under pressure and solution focused when unforeseen circumstances arise.
Able to move projects forward and against tight deadlines.
Ability to build relationships with colleagues and executives around the world.
Comfortable working with and advising senior executives on communications content strategy.
Ability to multitask and operate with flexibility in a fast-paced, matrixed environment to meet tight deadlines.
Experience with communications tools (e.g., Microsoft Teams, SharePoint, video editing, SalesForce Marketing Cloud, or similar).
Strong project management and organizational skills.
Proactive – you see “around the corner” and take initiative to add value to projects.
Excellent judgment, interpersonal and relationship building skills
Bachelor’s degree from an accredited four-year college/university
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
About Mastercard
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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