Are you looking for a Job in Customer Services Coordinator Field then this post may be relevant to you.
Job Details:
Company name : Dovetail Human Resource Solutions
Position Name : Customer Services Coordinator
Location: Berkshire
Job ID : 6db03fc2b289515b
Description : Sector: Call Centre & Customer Service
Location: Berkshire
Type: Permanent / Full Time
Pay rate: £21,000 – £23000
Job Role: Customer Services Co-Ordinator
Location: Newbury
Salary: £21,000 – £23,000 DOE plus company bonus of £1000K plus depending on company productivity
Job type: Permanent Full-time (Mon-Fri 9am – 5pm)
Benefits: 23 days holiday, up to 3 chillax days, pension, private healthcare, £20 per month contribution to gym membership, free parking. Bonus scheme in place where you can earn up to £1000 plus per year (this is based on team error rate and completing debit procedure within timescale). You will be eligible for this bonus scheme once you have completed 6 months probation.
Reporting to: Senior Account Manager
Key Purpose: To receive and process incoming orders and provide information to customers as required
Supplementary: To perform all duties in accordance with the company Health & Safety and Quality policy procedures. There may be additional activities to perform from time to time in order to maximise the contribution to the company’s goals and objectives.
Key Activities:
Process orders and returns in an accurate and efficient manner
Answer telephone queries courteously and professionally
Maintain excellent customer relations via the telephone & email
Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays
Receive and respond to customer queries and complaints in a timely and professional manner
Maintain up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased
Have a sound level of product knowledge to advise customers
Organisation:
Effective time management, prioritising and multi-tasking to achieve KPIs/targets
Organise workload to meet the needs of the customers and team
Work closely with Account Managers and sales team to help manage customers and stockists in regions
Communication:
Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team
Advising Warehouse as and when there are special instructions for customers’ orders or despatch details.
Order processing/Administration:
Ensure all sales orders are processed accurately and within defined timescales – checking and validating information on the order
Ensure effective/accurate population of central sales database with orders, contact details and other key points of information
Filing all data input in an organised manner
Production of weekly sales and other reports as and when requested by the CSM
Maintaining accurate and organised client records
Knowledge and Skills:
Attention to detail/accuracy
Speed of output
Customer focus
Time management
Team Work
Personal Organisation
Excellent listening skills/communication skills
Data entry skills
Experience and Qualifications:
Customer Services experience (1yr+)
Data processing (speed and accuracy)
Excellent telephone manner
This is an immediate requirement, so if you are interested in the position – or even finding out more information
– please do not hesitate to APPLY today!
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.