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Job Details:
Position Name : IT Manager
Location: Kolkata, West Bengal
Job ID : 00d9e6554d1c281c
Description : Planning & Strategy • Plans IT infrastructure / hardware/software requirement for Apeejay Schools in consultation with School Management and Corporate IT, keeping in view the growing needs of its operations. • Prepares IT annual budget in line with Management expectations and reviews and compares actual expenses v/s budgeted expenses. • Identifies innovative and cost effective IT solutions for effective operations of all processes. • Introduces latest IT tools and facilities that can improve efficiency of different levels of end users across all branches of Apeejay Schools. Asset Procurement & Management • Discusses with School Management and Corporate IT about asset procurement needs; negotiates with vendors for best quotation and ensures timely delivery of IT inventories. • Updates complete IT asset details maintained at school premises as well as stock kept with Corporate IT for PC/Laptop & consumables cartridges, speakers, woofers, mouse, keyboard, microphones, web cam etc. • Adheres to maintenance/ AMC schedule as per SLAs and ensure proper upkeep of all IT assets. IT Infrastructure support • Reviews the need of technology and in-house solution development to support the requirement of the school. • Ensures availability of technical support during system failures as well as for system optimization along with upgradation of IT infrastructure. • Ensures adequate training and support for IT infrastructure maintenance, connectivity and information security across the schools. • Manages special IT projects like integrated Learning Management System and ERP implementation by Vendor party from time to time and ensures support to the end users. • Provides adequate maintenance of all IT related devices & prepares and maintains documentation of IT Infrastructure. • Monitors upgrading the software version from time to time to ensure compatibility with system configurations, matching IT standards and eliminating bugs. IT Maintenance & Administration • Monitors the performance of the various systems and hardware installed, and formulates efficient policies, including information systems security policy and user access authority. • Schedules downtime for maintenance activities to ensure that the systems are efficiently utilized with no data loss, minimum idle time and no security threats. • Monitors various parameters of network devices regularly for ensuring uninterrupted network connection at the school premises. • Ensures installation, operation and upkeep of all wired / wireless communication devices, LAN, WAN & internet connections across all the branches of Apeejay School. • Monitors functioning of all the CCTV cameras periodically and fix related issues. Installation, Configuration & Troubleshooting Support • Ensures installation, configuration, testing and maintenance, monitoring and troubleshooting end user workstation including related hardware and networked peripheral devices. • Ensures complaints and queries made by the users in case of any system related issues is resolved within minimum TAT. • Takes necessary action when internet link is down, regular follow-up and gives necessary instructions the internet service providers. • Provides basic knowledge to internal as well as external users to avoid first hand problems arising out of usage of IT systems, servers, equipment, Lab IT equipment etc. • Coordinates with HR and concerned department for creation/deletion of E-mail IDs on employee joining & exit. • Liaises regularly with School Management & Staff for any sort of IT assistance/hosting webinars/technical assistance. Google Workspace Management & Email monitoring • Should have advanced knowledge of Gmail and comprehensive knowledge of all other core G Suite apps). • Handles Message routing and associated troubleshooting / maintaining Message Hygiene in G-Suite • Manages configuring and troubleshooting email transport technologies and associated desktop and mobile clients. • Ens
Customer Orientation Initiative Taking Achievement Orientation Teamwork & Cooperation Personal Effectiveness
Business Process understanding • Planning & Scheduling • IT Hardware Knowledge • IT Network Understanding • Installation & Maintenance && Troubleshooting Skills • AMC Management • Vendor Management • G Suite app knowledge • Email Monitoring
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