[New Job Opening] Support Analyst job Vacancy in Dubai


Are you looking for a Job in Healthcare Field then this post may be relevant to you.
Job Details:
Position Name :
Support Analyst
Job ID :
Description : What if, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?
It’s what we do at Practo.
Practo is at the intersection of health and technology. We build products and solutions that impact one of humanity’s most personal aspects – health.
Apart from being deeply personal, healthcare is also immensely emotional for all stakeholders. Whether it is our doctor community, the patients or their respective families. Further, this is an industry that is evolving rapidly while at the same time has considerable regulation.
Are you passionate about making an impact in Healthcare? Do you have the ability to think from first principles & solve complex problems? Would you rate high on entrepreneurial streak with amazing hustling capabilities? Do you have an instinctive ability to proactively collaborate and work with a lot of different teams and individuals?
We are looking at a Support Analyst who has experience as a System admin / office admin / any department user in any 50+ bed hospital using HIMS / Experience in HMS company
Roles & Responsibilities –
Take calls / mail requests from HIMS users from hospitals
Identify for any resolution and curate the tickets / pass to the relevant resolver group.
Understand the limitations of the applications and good knowledge of Bugs.
Work closely with the resolver and update the clients on the ticket resolution and time taken.
Skills Required –
Good knowledge of the hospital flow is a plus
Knowledge of HIMS is a plus
Good communication skill in English with any one regional language.
Knowledge in HTML and SQL (PL SQL / MySQL).
Ability to prepare MIS reports using PL/SQL
Disclaimer : Applicant must check the company profile before joining Bizplusapp.com is no way responsible for any loss.

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