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Job Details:
Position Name : Technical Support Specialist
Location: London
Job ID : bf58b92c6bf3e35b
Description : Leading global provider of information, software, and services for accounting professionals.
Pivotal role in the business.
Package: £35,000 – £45,000 DPE + benefits
Office: London – flexible working available/ 2 or 3 days working from the office.
Do you speak French or German?
Do you have experience providing support to applications?
Do you want to work for a company serving customers in over 180 countries?
We are working with a leading global provider of information, software, and services for accounting professionals. This business currently has over 18,000+ members of the team turning over nearly 5 billion pounds per annum.
We are currently recruiting for a Technical Support Specialist on behalf of our client. This role is focused on providing 1st line support to relevant applications to the industry covering the EMEA region. You will be required to help with implementations, migrations, configurations on the various product suites. You will be resolving technical issues regarding app workflow.
Technical Support Specialist – German/French speaking – Job Accountabilities
Take ownership and resolve all technical and product related incidents reported by users via e-mail, telephone any internal portals.
Thoroughly investigate reported incidents/defects through fact gathering and remote sessions.
Build strong relationships with fellow analysts, knowledge specialists, and technical personnel to identify workarounds, solutions, and opportunities.
Create, maintain, and progress all support calls using internal support tracking system (salesforce) for issue resolution and tracking.
Contribute to the richness of the in-house knowledgebase with up-to-date solutions.
Test and identify defects by documenting in the tracking system for the attention of the development team.
Liaise with internal escalation, development, and functional teams for issue resolution.
Become a subject matter expert (SME) for various technical and product related functionalities.
Adhere to and improve on current support processes.
Always remain customer focused.
Learn, support, and investigate the functionality of the software at all levels.
Technical Support Specialist – German/French speaking – Experience Needed
Understanding of core concepts involved in networking, operating systems, and web servers.
Ability to identify and troubleshoot software usage in varied environments.
Experience in handling mission critical applications operating in large/complex IT infrastructures.
Solid understanding of SAAS solutions (Cloud).
QA skills – Issue Reproduction, Configuration of Systems.
Ability to troubleshoot and configure Windows OS, Windows Server, and Windows Web Server (NTFS permission, folder structure, maintenance).
Minimum of 2 years of experience working with IIS 6 or higher, demonstrate the ability to add web sites or create virtual directories, configure HTTP handlers (ISAPI, ASP.NET), and set NTFS permissions.
Experience with SQL Server database, expertise level must include database backup and restore, ability to write SQL statements (select, update, delete, insert, joins), ability to capture problematic queries using SQL Profiler-.
Understanding of concepts such as .NET, Web Services as related to applications and their configurations.
Experience of Federated Security (including IDP), SSO, MFA.
Experience or knowledge of SSL and network components (load balancers, firewalls, proxies, etc).
Understanding of relational database schema and concepts required.
Familiarity of popular web browsers (IE, Chrome) and underlying settings.
Experience with tools such as regedit, procmon, wireshark, fiddlercap and SQL profiler.
Additional language skills in either German or French is a must
Job Information
Job Reference: YP5_1637580267
Salary: £35000 – £45000 per annum + Additional benefits
Salary From: £35000
Salary To: £45000
Job Industries: IT
Job Locations: London
Job Types: Permanent
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