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Job Details:
Position Name : DENTAL RECEPTIONIST
Location: 4 Atlantic St SW, Washington, DC 20032
Job ID : 4760b2b0aa739f45
Description : *Effective September 19, 2021, all COH employees, interns, subcontractors, and volunteers are required to be fully vaccinated against Covid-19. This includes all staff, whether they are working remotely, hybrid, or in person. This requirement applies to all new hires starting on or after August 24, 2021. To be in compliance, new hires should receive their first shot of either Pfizer or Moderna or one shot of Johnson & Johnson by their start date. COH is an equal opportunity employer. Applicants who are unable to be vaccinated for religious or medical reasons should contact Christa Hall (chall@cohdc.org) as soon as possible to engage in the interactive process and explore what, if any, reasonable accommodations COH is able to offer.*
The Dental Receptionist is an integral part of the Community of Hope’s health services team. As the Dental Receptionist, you will be the first point of contact for our patients and a key part of ensuring that they receive exceptional service. You will be responsible for creating a smooth patient flow at the front desk by promptly checking patients in, ensuring all forms are completed and, and collecting payment. In addition, you will facilitate communication with patients by answering phones, routing messages to appropriate staff for assistance, and scheduling appointments. This is a full-time position.
Highlighted Duties and Responsibilities:
Ensures smooth patient flow at the front desk by checking patients in, ensuring all forms are completed, and collecting payment;
Answers the telephones professionally and transfers calls to the appropriate place;
Marks appointment statuses appropriately dependent on clinic flow and calls patients daily to confirm, cancel, or reschedule appointments;
Registers patients in eCW and obtains required documentation;
Verifies patients’ insurances and determines any charges/copayments; collects payments for visits and issues receipts to the patient;
Complies with COH policies and state and federal regulations governing confidential information, including HIPAA.
Minimum Qualifications:
High School Diploma/GED;
Exceptional customer service skills;
Proficiency in written and oral communication;
Minimum of two years of experience as a Medical or Dental Receptionist.
Experience working with underserved populations
We offer great benefits including:
Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
Life insurance, short-term disability and long-term disability insurance
403(b) Retirement Plan
Flexible Spending Accounts for medical and dependent care reimbursable expenses;
Transportation pre-tax payroll deduction for metro;
Generous paid vacation leave, sick leave and holidays;
Eligible for up to 5% raises on an annual basis based on performance evaluation
Tuition Reimbursement for graduate studies
Opportunities to volunteer at our programs or COH events
And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.
At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.
Check out our website for more information here.
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