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Job Details:
Position Name : Front Desk Coordinator
Location: Chapel Hill, NC 27514
Job ID : 84b527da3ecb5e6e
Description : Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Serves as the first contact for visitors and patients to our hospitals by offering premium customer service at the four information desks and front entrances.
Responsibilities:
1. Assists departing patients and visitors with driving directions, bus and shuttle schedules, valet service, hotel information, and wheelchair assistance.
2. Enters the personal information of visitors to the Women?s and Children?s hospitals, as well as all after-hours visitors, into the system database. Issues Fast-Pass temporary IDs to approved visitors.
3. Greets visitors, patients, and hospital staff as they enter and exit through the hospitals? four lobbies. Answers questions about a large variety of locations and services throughout the medical center, and offers directions accordingly.
4. Maintains various daily hospital census reports by printing and filing copies of such data into the binders at the information desks. Updates discharge, valet, child, and after-hours visitation logs throughout the day and files completed logs appropriately.
5. Performs inpatient discharges by logging into the Transport Tracking system, and transports various clinic patients throughout the hospitals by wheelchair.
6. Utilizing patient inquiry systems and in accordance with HIPAA laws and hospital guidelines, locates inpatient and outpatient information to share with inquiring patients and visitors. Directs patients to the appropriate registration hubs and/or clinics, and guides visitors to the appropriate inpatient units.
Other Information
Other information:
Education Requirements:
High School diploma or GED or the ability to read and comprehend simple instructions, short correspondence and memos, and the ability to write simple correspondence.
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
No prior experience required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Guest Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Variable
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
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