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Job Details:
Position Name : MRI Scheduler
Location: Remote
Job ID : 0503c2d6c5f90759
Description : Description:
SUMMARY
The MRI Scheduler is responsible for delivering excellent customer service while contacting patients to schedule their MRI and MRI follow up appointments. As a scheduler you will be providing an estimated amount that is due at time of service, obtaining prior authorization, and ensuring completion of appointment details to include proper documentation in the patient’s chart.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Answer incoming calls from high volume queue.
Make outbound calls for initial contact and/or reschedule MRI appointments and follow ups.
Screen MRI Order for accuracy (ICD10, location, provider, anatomy/CPT, laterality)
Screen patient for MRI Safety by asking MRI precautionary questions.
Verifies current insurance policy
Explains estimated out of pocket costs for MRI.
Obtain prior authorization for MRI using various clinical resources.
Schedule MRI Appointment
Schedules MRI follow up appointments with the physician or physician assistants;
Makes contact with MRI Techs work STAT and urgent appointments.
Document appointment detail information in patient’s chart.
Communicate information via patient case to appropriate teams in patient chart.
. Requirements:
QUALIFICATIONS
EDUCATION AND EXPERIENCE
High School diploma or equivalent
One year of experience in customer service in a health care environment preferred.
SKILLS/ABILITIES
Basic Computer skills
Medical Terminology
Strong customer service
Ability to communicate clearly and concisely in all written and oral communications, including email.
Strong organizational skills with great attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Demonstrated conflict management skills
PHYSICAL DEMANDS
While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.
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