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Job Details:
Position Name : Senior Design Program Manager
Location: 2700 Coast Ave, Mountain View, CA 94043
Job ID : cb8eac097284b4df
Description : Overview
Intuit’s QuickBooks creates tools and services that improve the chances of success for small businesses and self employed around the world: from time tracking to invoicing, from payroll to accounting, from crafting new ways to get the money you need to finding the support you need to get your work done and make the right decisions.
We are looking for a customer-obsessed Sr. Design Program Manager to partner closely with teams working on eCommerce, QuickBooks Commerce, and the third party app store, Developer & Partner. These teams are passionate product designers who are chartered with ideating world-class customer experiences to power prosperity for small businesses across the globe. You can bring all the critical pieces together – strategy, business goals, design, execution, technology, and customer needs – to produce amazing experiences for multiple platforms.
The design team includes designers and stakeholders who are spread across several locations across the United States, Canada, Singapore, Australia, and India. The role will require occasional evening/morning coordination to ensure the team is working closely together. Part of the journey will be determining how to ensure that a global design team stays better connected.
This role will join a small, yet mighty Design Ops team dedicated to creating a thriving and creative community for Intuit designers to deliver their best work. Come join our team!
What you’ll bring
A stellar attitude, zest for design and a passion to help bring great customers experience to market!
Bachelor degree or equivalent experience
Min 7+ years of production/project management/program management experience within Design
Deep experience working with creative/design teams, understanding how to integrate processes with creative minds and demonstrating influence with cross functional partners.
Proven track record of delivery and execution of medium to large scale programs
Strong experience with Agile development and methodologies and related software and tools to keep organized
Thorough understanding of the creative development processes and product development life cycle
Brings an inclusive mindset around best practices in our current paradigm of working which includes managing time zones, different cultures (corporate and personal), and preferred methods of communication
Experimental mindset knowing when to try something new, when to pivot, when to persevere with processes, frameworks, and operating models
Brings order to complex programs and is able to scope and prioritize projects, identify risks and dependencies, define schedules, and work independently
Confidently manages ambiguity with a track record of creative problem solving that demonstrates flexibility.
A driving passion for creating products that resonates on an emotional level with customers
How you will lead
Works closely with the design Leadership team and leads by example as a strategic and critical success partner.
Provide creative oxygen by empowering the design team to maximize its productivity; manage its design requirements/initiatives and operational needs. You identify and solve for team needs with regards to process, tools, documentation, asset management, etc.
Lead the Experience Design team in process and prioritization to align the delivery of high-quality design work to the company’s business objectives.
Build strong relationships and act as a bridge between the design team and our cross functional partners (ex. Product Management, Engineering, Marketing, Customer Success, and Sales), connecting all groups and making sure inter-dependencies are understood and planned for effectively. You are also a critical point of contact for key business partners, other leaders and outside agencies.
Partner with Design leads to define key product life cycle decisions as part of the design thinking process, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes. You help define and establish timelines and tasks to manage large and small projects through all phases of implementation.
Drive engagement of the team through team culture, design inspiration and passion for our customers.
Success for this team will be demonstrated with a strong team dynamic across this partnership with clear definitions of ownership as well as shared goals.
Lead or contribute to higher level design ops initiatives to help create a stronger more unified design org across all of the Intuit Design Community.
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