[New Job Opening] Service Administrator job Vacancy in Dovetail Human Resource Solutions, Berkshire

Are you looking for a Job in Service Administrator Field then this post may be relevant to you.
Job Details:
Company name : Dovetail Human Resource Solutions
Position Name :
Service Administrator
Job ID :
Description : Sector: Call Centre & Customer Service
Location: Berkshire
Type: Contract or Temp
Pay rate: £11 – £11
Job Title: Service Administrator
Office Location: Newbury
Contract: Temp (possible extension to perm from April 2022)
Salary: £11.25 per hour plus holiday pay
Hybrid working (with the exception of initial training period)
Working as the Service Administrator for this busy medical equipment company based in Newbury you will be utilising your administration skills to ensure that the customer services teams expectations are met efficiently.
Required Skills & Experience:
Experience of working in a Customer Service environment
Used to a fast pace of work with multiple priorities
Happy to work as part of a team and provide support to others
Clear and accurate communication skills (written and verbal)
Knowledge of MS office and use of CRMs beneficial
An understanding of managing contractor schedules advantageous
Confident and efficient in dealing with inbound enquiries
Previous experience of preparing reports and accurate record keeping
Good time management and accuracy
To allocate service work and call-out requests to the appropriate engineers, recording details as required on relevant systems.
To deal with queries regarding engineers’ visits and all non-technical matters relating to the general running of the service department.
To work closely with 3rd party Service Providers.
To maintain accurate service records and prepare reports when requested by internal sources and corporate account holders.
Liaise with loan/demo coordinator to ensure loan/demo stock is made available to customers where possible.
To liaise with the sales force to ensure that priorities relating to customers’ orders, installations, and the configuration of products are agreed.
To deal with customer service invoice enquiries by E-mail and telephone.
To maintain accurate service contract records with regards to equipment and serial numbers on the company management system HANSA/SAP/ASTEA.
To provide administration support to UK Service Manager where necessary.
To produce reports and spreadsheets for various service providers using Excel.
To comply with all relevant health and safety legislation.
To maintain a good working relationship with other departments.
To work within the procedures defined by the Company’s Q.A. systems.
To attend internal and external training courses as and when required.
To assist with the training of new staff.
This is an immediate requirement, so if you are interested in the position – or even finding out more information
– please do not hesitate to APPLY today!
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