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Job Details:
Position Name : Social Community Executive – Arabic Speaking – Dubai
Location: Dubai
Job ID : 2c17814518a9f3b9
Description : Us
The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go.
We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.
The Team
The ENTERTAINER Marketing team’s mission is to build demand for the App. We provide the entire organization with the market intelligence that allows us to create opportunities and then exploit them. We make friends from strangers and activate them to see more, do more and have more fun using our App.
We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.
Think you’ve got what it takes?
The Social Community Executive will…
Manage the Social community; maximise engagement with our customers through smart and responsive community management.
Become a customer service champion for the ENTERTAINER on all social platforms, responding to customers comments and providing feedback and solutions to customers.
Respond to comments and customer queries in a timely manner.
Seek out new conversations and engage with the community.
Monitor sentiment and report on feedback and online reviews.
Share feedback and ideas with the central and regional teams about comments, social stories and customer journeys to improve on-going acquisition and retention.
Build relationships with customers, potential customers, and industry professionals.
Stay up-to-date with digital technology trends.
Coordinate with Marketing, Development, and Sales to ensure brand consistency, and to stay updated on new features and merchants.
You’ll enjoy and succeed in this job if….
You’re customer focused. You listen, you understand, and you deliver speedy and quality results.
You have excellent communication and listening skills.
You’re highly organized, detail oriented and excellent at prioritising to get things done in a fast-paced environment.
You’re highly adaptable. You welcome change and have the ability to problem solve and quickly iterate.
You enjoy helping people.
You strive to offer good and reliable service to our customers.
You live and breathe social media.
Experience required
Must be fluent in English and Arabic
Proven work experience as a community manager.
1-2 years’ experience within customer service preferably within technology, F&B, retail, FMCG or media industries (B2C).
Experience in Microsoft Office – Outlook, Excel, Word, PowerPoint
Proficient skills in Facebook, Twitter, Instagram, YouTube and other social engagement apps
Excellent writing and verbal communication skills
Hands-on experience with social media management for brands
Ability to identify and track relevant community and customer engagement metrics (e.g. brand sentiment)
Attention to detail and ability to multitask
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