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Job Details:
Position Name : Trainer
Location: Edinburgh
Job ID : 33303961ce4af4b1
Description : Do you want to play a key role in a dynamic, fast paced, customer and colleague centric environment? Do you have a passion for Learning and developing others to provide best in class service? Can you think ‘Outside the box’, problem solve and have a desire to change, implement and own effective and engaging learning experiences? Are you creative and enjoy exploring different methods to make learning stick with your learners? Can you design and deliver at pace? Are your facilitation skills super sharp? If you’ve answered yes to the above and want a new challenge then we want you!
Our Customer Operations is at the heart of the new International Consumer business, part of the Consumer & Community Banking (CCB) Line of Business within JP Morgan Chase. JPMorgan Chase, is a leading provider of traditional and digital financial services worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team on hand 24 hours a day, 7 days a week.
We are actively seeking a Trainer to join our team and help us shape the future of banking for our customer’s. If you are successful, we want you to bring your best self to work each day, encourage, develop and coach to provide a WOW service in a culture built for success.
To succeed in this role you will:
Be an expert Facilitator, with the ability to facilitate and coach many audiences; showcasing depth of development experience
Design and deliver both systems and behavioral learning for New Colleagues as well as established teams, working with key stakeholders using co-design principles to build learning that lands with impact
Have 100% positivity and energy to facilitate high quality learning experiences and programmes in person or virtually that drive results through colleague engagement, creating a culture of success
Have excellent communication skills and ability to articulate and share our vision and goals
Be customer centric with a real focus on ‘out of the box thinking’, understanding the customer, business and learner needs and adapt at pace your delivery/ facilitation style
Act as a coach, lead by example, and provide feedback and recognition at every opportunity to support delivery of a first-class learning experience
Observe and monitor performance of new hires/colleagues and evaluate impact of learning interventions
Provide hands on support post programme implementation
Become a multi-channel expert across all platforms and functions
Stay connected with partner teams to ensure Training content is up to date and learning is continuous
Carry out TNA to help the Learning and Development Design team identify gaps and opportunities to update material, and improve offerings
Take part in project and tribe work, sharing L and D knowledge with peers and shaping how customer features and product offerings will be trained and delivered to internal audiences
Act as a learning culture carrier and influence the adoption of a deliberately developmental organization:
Champion and own change to improve delivery. Is aware of current and developing training and digital learning trends
Anticipate opportunities to add value through learning and non-learning solutions
Have the ability to operate effectively in a virtual team working environment using empowerment to create a right first-time culture for colleagues and customers
Bring yourself to work, encourage and create an environment where their learners can also bring themselves to work
Identify ways to support inclusion and diversity
Evaluate and address learner feedback, analyses feedback trends
Execute adequate controls to ensure learning outcomes are met
Essential experience for this role:
Banking/Financial Services experience, preferably within a contact centre environment
Digitally Savvy across different learning platforms and delivery medians
Experience using virtual learning tools and the ability to optimize learning delivery via these channels
Demonstrable experience in delivering learning, development and training programmes to a dynamic employee group
Excellent communication skills and the ability to impact and influence change within a global organisation
Ability to collaborate effectively within a matrixed environment
Self-directed, self-motivated and ability to work independently
Organization, prioritization and a high level of attention to detail
Fluency in Windows Operating Systems and Microsoft Office tools
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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