[New Job Opening] VIP Host job Vacancy in Jersey City, NJ

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Job Details:
Position Name :
VIP Host
Location:
Jersey City, NJ
Job ID :
3cca9ec6cf3c58e0
Description : ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.
FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:
FanDuel — A game-changing real-money fantasy sports app
FanDuel Sportsbook — America’s #1 sports betting app
TVG — The best-in-class horse racing TV/media network and betting platform
FanDuel Racing — A horse racing app built for the average sports fan
FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
FOXBet — A world-class betting platform and affiliate of FanDuel Group
PokerStars — The premier online poker product and affiliate of FanDuel Group
THE POSITION
Our roster has an opening with your name on it
FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Host to look after our most important clients.
As a VIP Host, you will build a portfolio of high net worth customers by reviewing daily reports, identifying customers who have a high volume of play, and inviting them to the VIP program. After initial interaction with these customers, you will build strong relationships in order to increase their loyalty and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gambling industry.
THE GAME PLAN
Everyone on our team has a part to play
Manage a portfolio of High Value Players
Provide an enhanced proactive one stop service to encourage loyalty
Develop relationships and offer tailored rewards through regular correspondence
On-board new VIP players into a Loyalty Program
Work alongside our Product and Operations teams to enhance player experience and drive share of wallet
Meet pre-determined productivity, quality, and Service Level Agreement targets
Meet and host VIP’s at Hospitality events
THE STATS
What we’re looking for in our next teammate
Minimum of 1+ years of experience in customer service field preferred
Excellent verbal and written communication skills
Online gaming experience preferred
Business to Customer Sales experience preferred
Passionate about providing top level service
Confident and people focused personality
Enthusiastic, self-motivated, and a thirst to learn
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Willing and able to work non-traditional business hours
THE CONTRACT
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:
An exciting and fun environment committed to driving real growth
Opportunities to build really cool products that fans love
Mentorship and professional development resources to help you refine your game
Flexible vacation allowance to let you refuel
Hall of Fame benefit programs and platforms
FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don’t tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
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