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Job Details:
Company name : Rentokil Initial
Position Name : Query Analyst – Inbound
Location: Dudley
Job ID : a463ff9b7305e68d
Description : Rentokil Initial
Query Analyst – Inbound
Dudley
£17,500 per annum + Bonuses of up to £220 a month
FTC (6 Months)
Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world including a number of global brands including Rentokil, Initial and Ambius. We have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management. We have also recently been voted Glassdoors Best Place to Work in 2020 Employees choice and we have been voted top rates workplace in 2019 by indeed.
We are currently recruiting for a Query Analyst to join our established Inbound Call Finance team in Dudley.
The Query Analyst will be responsible for Customer Service and complaints handling from the inbox as well as dealing with calls directly from cusotmers. This covers a wide range of queries and issues to ensure you are delivering excellent customer service.
Key responsibilities will include the following;
Handling inbound calls and emails and ensuring customers are receiving a high-quality service
Adhering to SLAs for invoice disputes and queries
Customer refunds and credit notes
Control and monitor daily query levels
PO Management
General customer administration
Looking into customer complaints
Any ad hoc admin queries that arise
Requirements:
To be considered for the Query Analyst position you will ideally have the following;
Experience of receiving high volumes of inbound calls
Experience working in a customer services environment
Solid Excel skills
Experience working with a credit management system would be advantageous
Great communication skills both written and verbal
Keen eye for detail and excellent organisational skills
Be able to maintain a high level of accuracy whilst working to strict timelines
Show passion and have a “can do” attitude
Benefits:
What we offer in return..
As well as joining a FTSE100 and award winning Finance team, we also offer you:
A competitive salary package including £17,500 basic
Rentokil Rewards (includes cash back and discounts on multiple retailers)
Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
Company pension
Whilst our Finance team come from a range of different backgrounds, we find most of our Administrators have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.
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