Operations Support Specialist Job in Fairbanks 2023
CLASSIFICATION: Information Systems Consultant 2A
GRADE: Grade 78
WORK TYPE: On Campus, Staff Full-time
ADMINISTRATIVE UNIT: University of Alaska Fairbanks
SCHOOL/BUSINESS UNIT: UAF Financial Services
LOCATION: Fairbanks
CATEGORIES: Information Systems/Technology
Position Summary:
The Office of the Bursar is the focal point for students, staff, and faculty as they navigate their fiscal responsibilities at the University. The Office of the Bursar seeks an Operations Support Specialist to assist the Operations Manager in the carding operations, course fee applications, and management of the department’s electronic forms. We are looking for someone who wants to join a fun team, and who has the aptitude and willingness to learn with on-the-job training. UA provides a generous compensation package that includes excellent benefits, including retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and their dependents, and affordable medical, dental, and vision care coverage.
Duties:
Oversee carding production for all faculty, staff, students, internal and external vendors and general public access to UA facilities and services. Work with other MAUs regarding software use to ensure consistent implementation. Serve as the administrator for Blackboard by setting up accounts, providing access, and assisting with password resets. Maintain and troubleshoot hardware and software issues for proper operation of the carding program working closely with computer hardware and software external vendors and UA office of information technology. Update card designs as needed. Provide ongoing development of program policies and procedures.
Assist with testing of new software and updates for existing software. Act as a departmental resource for various programs and systems. Troubleshoot issues with staff to recommend implementation solutions. Provide leadership and direction on systems integration within the Office of the Bursar. Assist the Operation’s Manager in long-term planning for technology needs. Provide guidance to the management team on solutions for streamlining and automating processes. Represent the Office of the Bursar on statewide technology-focused work teams. Coordinate the implementation of internal and external software upgrades to include Banner Student, Accounts Receivable, Finance and UAOnline modules. Perform a high degree of technical support implementing, programming and maintaining departmental personal computers, printers, and other equipment.
Review, assess and initiate upgrading of computer hardware and software. Analyze and resolve significant operational systems and related technology. Ability to maintain the security integrity of departmental hardware and act as system administrator for multiple software systems. System training of departmental users. Review and perform requests for services, special reports, queries or other information needed by the department.Serve as a backup student data maintenance coordinator. Update and perform beginning of term processes. Make corrections and maintain records. Manage and maintain tuition and fees at catalog and schedule level in Banner. Process approved tuition and fee increases. Manage fee procedures and paperwork to ensure appropriate assessment and distribution of tuition and fees in student and financial systems.
Train and monitor departments and outlying campuses for correct usage and implementation of fees and tuition, per BOR policy. Backup parking technical functions. Troubleshoot handheld and kiosk malfunctions. Work with technical support equipment vendors to resolve problems. Perform Digital parking meter maintenance, troubleshoot and repair malfunctioning meters. Resolve problems in parking services data management system. Review and analyze reports, determine production requirements, monitor jobs in process. Adding announcements/messages concerning outages, changes, updates or any other information for parking online.Serve as the department’s electronic forms expert. Manage NextGen forms and create new processes that improve Bursar business practices by increasing efficiencies. Create, edit, and update forms. Perform mass form invitations.
Upgrade forms and create sequel queries using the Dynamic Forms Exchange service to retrieve relevant data from Banner and/or to push data to Banner and make changes to Banner automatically. Facilitate the process for uploading forms to OnBase for electronic records retention. Direct students to online forms and assist customers with form questions. Create and maintain user portals. Train Bursar staff on NextGen, including navigation, processing forms, form terminology, etc. Document new processes for uniformity of business practices. Manage the texting platform Signal Vine. Create texts about important Bursar information or deadlines, identify target population selections, send out mass texts, and respond to replies. Backup support for Bursar’s office functions during peak times.
Respond to questions from students, staff, faculty, and other community members. Process student payments onto appropriate accounts. Receive and enter departmental deposits and issue receipts. Review student accounts to determine if fees are assessed correctly, properly paid, and credits are applied.
KNOWLEDGE, SKILLS, ABILITIES:
Advanced knowledge of methods, practices, and procedures for a wide range of computer systems, platforms, and applications.
Ability to communicate effectively and train staff to identify or resolve operational problems.
Ability to install complex system software. Ability to troubleshoot and resolve applications in a variety of configurations and hardware platforms.
Establish and maintain effective working relationships with individuals and groups within UAF and external customers and maintain confidentiality.
Exceptional customer service skills.
Multi-tasking and ability to work and make decisions independently.
TYPICAL EXPERIENCE:
Three years’ experience or an equivalent combination of training and experience.
REQUIRED EDUCATION OR TRAINING:
Associate’s degree in a relevant field (Information Technology or other related field) or an
equivalent combination of training and experience.
SALARY INFORMATION:
This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package.
New hires will be placed on the UA staff salary schedule, Grade 78, based on education and experience.
SPECIAL INSTRUCTIONS TO APPLICANTS:
Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.
Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of applications will begin immediately.
APPLICATIONS CLOSE: Open until filled
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